Operations Analyst

Job Introduction

What is the role?

We are seeking a curious and detail-oriented analyst to join our team, with a focus on turning data into clear and actionable insights that support day-to-day operational and business decision-making. This role requires strong analytical skills, good data literacy, and a developing understanding of commercial performance, with a passion for using data to solve problems and improve how the business operates.

As an Operations Analyst you will:

• Translate complex data into clear, engaging, and actionable insights to support operational and business decision-making.
• Leverage SQL, ETL processes, and data visualisation tools to extract, transform, and analyse data, enabling accurate reporting and insight-driven recommendations.
• Develop and maintain reports, dashboards, and visualisations that communicate key performance trends and business outcomes.
• Support the monitoring and interpretation of market trends, consumer behaviour, and business performance to identify opportunities and risks.
• Build an understanding of the fashion and retail landscape to provide context for performance analysis and decision-making.
• Collaborate with stakeholders across departments to gather requirements, understand business challenges, and deliver data-driven solutions.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance processes, reporting, and operational performance.
• Present findings and recommendations to stakeholders, supporting informed decision-making across the business.

How you’ll do it…

• Developing ability to interpret data and support storytelling that helps translate analysis into clear, actionable insights.
• Good understanding of commercial principles, with an interest in fashion and retail industry trends and how they impact performance.
• Proficient in data visualisation tools (e.g., Power BI, Tableau) and familiar with using data analysis platforms to build reports and dashboards.
• Working knowledge of SQL and ETL processes, with experience extracting, transforming, and analysing data to support reporting and insight delivery.
• Strong communication skills, with the ability to present findings clearly to both technical and non-technical stakeholders.
• Collaborative approach, with experience working across teams to understand requirements and support delivery of data-driven solutions.
• A reliable and supportive team member who builds trust through consistency, accuracy, and willingness to help others.

This guide represents a summary of the role; however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

Selfridges