Online Fulfilment Associate

Job Introduction

Are you looking for a new challenge that gives you the chance to utilize your reporting and administration skills to support our customer fulfilment? Looking for a company that wants to help further your career as well as provide you with an exciting, inspiring and fun place to work?  

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for! 

Role Responsibility

Engagement in omnichannel communication between shopfloor teams, customer service and DC, this team member is responsible for daily reporting across a number of department functions.

The Team member will be able to identify and highlight to line manager, any trends in issues with customer orders allowing correct processes to be implemented to rectify. This requires team member to have close attention to detail and a keen eye for continuous improvement across functions within instore fulfilment.

As an ambassador for the department, high levels of professionalism will be vital in ensuring excellent customer service is delivered to both internal and external customers. High levels of proficiency in Microsoft  are essential for team member success in role. Team member will need to be able to manage their own workload on a daily basis and be able to prioritise effectively in light of department needs. ​

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As Online Fulfilment Associate you will:​

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• Monitoring and updating our customer service platform, liaising directly with customer service teams​

• Updating online orders statuses​

• Pulling reports and circulating to wider business​

• General ad-hoc admin tasks​

• Any experience on backend warehouse management systems and customer service platforms desired

The Ideal Candidate

• Team player​

• Ability to build strong relationships with required stakeholders​

• Work cohesively and as one with other Online Fulfilment Associates while on duty and build key relationships through effective communication on all levels.​

• Attention to detail, particularly around reporting ​

• A proactive and reactive problem solver as well as process driven​

• Ability to read insight ​

• Good Excel knowledge a must have​

This job is a brilliant opportunity to join a close-knit team who are incredibly passionate. If you’re looking to come into a new role and make a real impact, then this will be perfect for you.

About the Company

Our creative spirit

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome.

Our awards cabinet

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. 

Our future

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences.

THE FUN STUFF

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year.

Other benefits and rewards include:

• Generous bonus and/or commission scheme

• Discounted gym memberships

• Pension contributions 

• Annual travel pass and cycle to work schemes

• A volunteer day for all team members

• Access to a wide range of training programmes to help your career development

Selfridges