Security Operations Centre Analyst

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or working remotely 

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

As a Security Operations Centre Analyst, you will be the main point of contact throughout the day, working with two other team members within the Security department and collaboratively working with the contracted guarding team.

Key Purposes:

Monitor and analyse suspicious or criminal activity, through CCTV

Support the co-ordination of store security teams, in creating a safe and secure environment.

Monitor intruder detection systems and alarm activations and respond accordingly.

Monitor fire and life safety systems and alarm activations and respond accordingly.

Monitor Building Management Systems and alarm activations and respond accordingly.

Maintain and inspect all equipment used within the SOC, such as CCTV, intruder alarms and access control points.

Work with Store Loss Prevention teams to investigate internal and external crime and stock loss.

Intercept incident escalation calls and escalate as appropriate.

Monitor the security, safety and well-being of all team members, suppliers, visitors, and customers through monitoring of CCTV.

Work collaboratively with the day team, to ensure the operation is prepared by yourself, with a focus on creating analytic briefings, case files and any other data which can be used to pro-actively target crime within the store.

Ensure standards and measurements for the SOC, are met, with a priority focus on customer service engagement with all persons who communicate with the Security Operations Centre.

Key Responsibilities:

• An understanding of compliance with all associated statutory regulations and legislation

• Day to day CCTV monitoring.

• Day to day fire systems monitoring.

• Day to day intruder alarm monitoring.

• Day to day building services monitoring.

• Incident reporting and escalation.

• Working with Loss Prevention & Security Management.

• Carry out analysis of security related incidents, where required

The Ideal Candidate

Person Specification:

• An individual, who is enthusiastic and motivated
• Some experience in Security procedures in a retail environment.
• Experience and understanding of Security procedures and protocols
• Good general IT skills including Microsoft Excel, Word and PowerPoint
• Be willing to work throughout the night, on a 4 on, 4 off rotation

This role guide represents a summary of the main areas of activity for the role, however all team members at Selfridges are expected to be flexible in the work they carry out, which may change from time to time, according to the needs of the business.

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges