Loss Prevention Specialist
Selfridges is a social centre where everyone is welcome. We surprise, amaze and amuse our customers everyday by doing the unexpected, celebrating those special moments and inspiring one another. We are the destination for the most extraordinary customer experience unrivalled with products and services ranging from high street to high end.
The key focus of this role is to deliver the new Loss Prevention strategy for Oxford Street store, to positively engage, inspire and partner with the Retail Operations Department Manager population to execute the Loss Prevention strategy, and regularly update the National Loss Prevention Manager, to lead the implementation and validation of a new Loss Prevention framework for Oxford Street store, to act as the subject matter expert for all matters relating to Loss Prevention, including but not limited to; Process Improvement, Loss Control, Policy and Procedure, Training and most importantly Stock Loss data and to maintain a positive culture of Loss Prevention throughout the Selfridges & Co.
Based in our Duke Street offices you’ll provide a unique and tailored service in business controls to customers internally, going beyond the ordinary to create moments that cannot be experienced elsewhere. Our customers expect extraordinary service delivered by people with a genuine passion for what they do and to share their unparalleled level of knowledge whilst taking enormous pride in maintaining our exceptionally high standards.
Working in business controls you’ll share your knowledge through unique Selfridges stories, you will work as part of a collaborative LPFS (Loss Prevention, Fraud & Security) team, to drive positive and sustainable change throughout Selfridges to protect our People, Property, Profitability & Reputation, to find and fix specific stock loss problems and to optimise all resources both internally and externally. Using your passion for what you do, you’ll work confidently with the wider business to deliver exceptional service. You will use your natural curiosity to stay ahead of the latest industry trends by taking every opportunity to expand your knowledge.
The Ideal Candidate
Your passion and confidence will set you apart. While consulting with the wider business you’ll take real pride in delivering a personalised and professional service. You’ll have genuine passion to lead a balanced and proportional approach to problem solving, innovate and implement new controls that reduce stock loss in all areas, whilst returning on investments, such as Process Improvement, Policy and Procedure or Product Protection.
The ideal candidate will have
- Minimum of 5+ years working in a Loss Prevention role, preferably with experience in Retail, Supply Chain or Omni-Channel environments.
- Naturally pragmatic and solutions-lead.
- Analytical and data-driven, who formulates opinions and decisions based on data.
- Experienced in developing and embedding effective Loss Prevention / Shrinkage strategies in a retail environment.
- Experienced in developing effective Loss Prevention policy and procedure.
- Highly engaging with the ability to influence, and inspire change.
- Ability to influence multiple stakeholders, and an engage people at every level of our business.
- A good knowledge of Product Protection.
- A solid understanding of Loss Prevention techniques, industry best practice and process.
Your Career At Selfridges
Extraordinary experiences are not only for customers, but team members too. We offer all team members the chance to be a part of something unique where they can enjoy careers that provide inspiring experiences, exciting challenges and great benefits.
They also know that Selfridges is committed to developing its talent, which allows for a wide scope of amazing opportunities as the business continues to grow. Whether you are a Values Ambassador, Green Warrior, a member of the Work it Lab or you get your fix for fashion by taking part in our internal shows, there are many ways to show and develop your talent.
Living our Values is essential to the way we work day to day, encouraging greater social responsibility amongst our team members. From our Project Ocean campaign to Bright Young Things, we are focused on a long term approach to sustainability by buying better and inspiring change.
This role’s key benefits includes 35 days holiday including bank holidays, potential for performance related bonus, subsidised gym membership offer, season ticket loan, cycle to work scheme, pension contribution and not to mention a generous staff discount!