Loss Prevention Manager

Role Responsibility

Operational and tactical - taking the strategic plan (for all stores) and turning this into a tactical and operational objective to create a collaborative culture across all four stores to drive loss prevention. Ensuring we deliver our goals in relation to stockloss KPI's, stock accuracy and availability

You will support the Head of Loss Prevention in delivering the Loss Prevention and Security strategic plan in relation to the physical security teams across all of our stores.

Collaborative mindset, carefully listening to diverse thoughts, to gain the perspective of others and act in a way that incorporates a variety of views. Building close relationships with all key stakeholders in all our stores.

Leading with purpose and managing a remote multi-site team in the delivery of the Loss Prevention strategy for their locations

You will: 

ØAct as Store Duty Security Manager when required. Responding to incidents effectively, including evacuation, invacuation and other emergency security and safety procedures, utilising all resources available and engaging with senior store leadership and our executive team if necessary

ØBuild effective relationships with all relevant external parties: Police, National Crime Agency, Crime Prevention agencies and collaborate with other organisations in identifying and sharing good practice.

ØBe seen as a senior leader within Loss Prevention and Security team and more widely across the Retail Operations team and collaborate with our teams across all stores to deliver a world class loss prevention function

ØSupport the creation, delivery and embedding of a loss prevention strategy, to support the delivery of our goals in relation to stockloss, stock accuracy and availability. To include but not exclusively, product protection, tagging principles, team training, loss analysis, compliance and risk analysis. 

ØYou will be key in supporting the delivery and embedding of our protect our product campaign.

The Ideal Candidate

•A leader, who is naturally committed, enthusiastic and motivational, with the ability to inspire teams and lead with purpose with a passion to succeed

•Experienced. You have a background in Loss Prevention with a proven track record of developing and embedding effective loss prevention strategies and processes in a retail environment 

•A good level of experience around loss prevention process and specialist knowledge. 

•Dynamic and a great communicator. Able to manage multiple stakeholders, and engage people at every level of our business, influencing change where necessary

•Naturally pragmatic and solutions orientated. You are calm under pressure and can give clear guidance in times of crisis.

•Commercially astute, driving innovation and new ways of working to ensure the strategic and tactical goals are met in the most commercially efficient way

•Analytical and curious 

•Believes in delivering retail excellence

•An empathetic leader who thinks about their team, their business and their environment

•Carefully listens to diverse thoughts, to gain the perspective of others and act in a way that incorporates a variety of views

•Available to support the teams to manage incidents and crisis events including outside of normal store trading hours

•An example of our values, a trusted and respected colleague. 

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake and department location, which may change from time to time, according to the needs of the business

About the Company

Rewards and benefits 

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• A sustainable car salary sacrifice scheme (subject to eligibility criteria)

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

To ensure every feels welcome, we offer support at every stage of the application and interview process.  Should you need it, please let your recruitment contact know and they will be more than happy to help.

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges