Logistics Operations Analyst

Job Introduction

Role Responsibility

Reporting to the Logistics Lead, the Logistics Operations Analyst will provide operational and analytical support to the day to day logistics operations, ensuring that all movement of product is managed and controlled efficiently.

As the Logistics Operations Analyst you will: 

• Manage physical merchandise flow from [1] brands & suppliers [2] distribution centre and stores, ensuring compliance with local, national & international law and processes
• Provide regular operational reporting that provides clear visibility of the status of Ex works shipments
• Support business departments in compliance procedures, customs issues such as customs valuation, classification, special customs authorisation and other import / export requirements, updating advice / documentation, export controls and sanctions as necessary.
• Provide regular reporting of  key performance indicators (KPIs) of Logistics partners to understand, manage and improve performance
• Analyse cost and performance and drive actions for improvement
• Ensure the delivery of world class service by working cross functionally, ensuring activities operate effectively and efficiently
• Ensure that all products are moving without undue problems; identify issues and risks, establishing appropriate contingency plans
• Manage trade awareness & compliance issues/opportunities with merchandise functions
• Assist buying teams with pre-order negotiation where required
• Working with freight partners to calculate shipping and duties costs and apply systemically

The Ideal Candidate

• A background within logistics, preferably retail or a fast-paced commercial environment

• Knowledge of customs / import / export procedures
• Strong excel/Analytical skills.

Personal Attributes/Behavioural Skills/Technical Skills:

• Strong Analytical skills - able to interpret data and add insight and relevance to data
• Highly self-motivated & organised
• Able to solve problems efficiently
• Ability to influence and engage
• Ability to build relationships across all business areas and externally

About the Company

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• Up to five paid volunteering days
• Access to a wide range of training programmes to help your career development

Selfridges