Learning & Development Manager – Digital Learning

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or working remotely 

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

As a Learning & Development Manager with a focus on Digital learning, you will be leading our digital learning strategy including; developing our digital learning capability, managing our Learning Management System, and collaborating with SME’s across the business to design and deliver blended learning solutions and projects. You will report to the Learning & Development Lead and work with stakeholders across all of our stores and Head Office functions alongside the L&D and wider HR Function.

As the L&D Manager for Digital Learning you will:

•Oversee our Learning Management System (LMS) My Workday Learning, taking ownership of the customer learning experience, promotion and engagement of the learning offer and analysis of core learning offer effectiveness.

•Proactively deepen knowledge of My Workday Learning’s capabilities and collaborate with the HRIS team to identify opportunities to expand use of system functionality that improves the customer learning experience, and manage implementation roll out and engagement of new features.

•Turn insight into customer-centric proposals and offer a range of solutions relevant to our audiences which balance people and business needs.

•Identify digital learning trends and propose future opportunities that enable the Selfridges learning offer to deliver customer-centric learning solutions.

•Design and build eLearning products with SME stakeholders, translating their learning content into engaging digital experiences for team members.

•Upskill the wider L&D and training teams on utilising digital learning systems including digital learning design using Articulate products and any other digital learning platforms we use.

•Ensure the quality and consistency of Selfridges eLearning for team members and support with My Workday Learning testing activities.

•Collaborate on learning projects with a variety of SME stakeholders to shape learning strategies, develop content and engagement plans and deliver learning solutions.

•Partner with business areas and teams on specific learning requirements including but not limited to team activity design and facilitation and bespoke learning scoping and implementation. Support the wider team in the delivery of the core learning offer whether in person, virtual or through digital solutions.

The Ideal Candidate

•An experienced Learning & Development professional: An expert in your field, you’ll have a strong background in learning, understanding best practice and how it can achieve ROI as well as reinforce business goals. You will already be working with a Learning Management System (LMS) that you have managed and shaped. Knowledge of My Workday Learning would be beneficial.

•Design Focused: You are confident and experienced in digital learning design using Articulate. Knowledge and experience of other design platforms would also be beneficial. You have a close attention to detail and experience of working within brand guidelines.

•Customer-focused:  You put your customers at the heart of everything you do, adapting changing needs and catering to a variety of audiences.

•Forward thinking: You take a forward-thinking, commercial and collaborative approach to projects. Having the ability to balance strategic thinking with day-to-day operational management, making sure projects are delivered effectively.

•Flexible: You’re able to manage multiple and varied learning projects simultaneously, proactively managing expectations and constantly adjusting priorities to business needs and comfortable working in an ambiguous environment.

•A great communicator: You will have have excellent communication skills, able to adapt your style to inspire and influence multiple stakeholders, across various functions, at levels up to Exec -1. You understand the need to build and maintain relationships across the business, proactively seeking and giving effective feedback and can positively challenge when needed.

•Creativity: You take a creative and innovative approach to problem solving and learning solution creation that inspires our customers and effectively meets our learning goals.

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges