Learning & Development Coordinator (FTC)

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or working remotely 

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

(This role can be based in Manchester, Birmingham, or London.)

The Role

This role supports the L&D team in key administration activities focused around induction (The Big Yellow Welcome) including:

•Managing the collective inbox and responding to queries

•Managing training bookings, attendance and respective charges within Excel

•Uploading new starters access to point of sale system

•Completing process for ordering new name badges

•Managing Health and Safety training documents

•Supporting with process of induction bookings in MyWorkday – amendments, cancellations, no shows etc.

•Develop insight by using booking data to understand attendance 

•Collate information and data in Excel, as required by L&D team and stakeholders across the business, following appropriate GDPR principles

The role will also support the wider L&D team with learning administration including but not limited to:

•Managing the Learning hub/ training rooms bookings.

•Maintenance of learning records on our learning management system (LMS) My Workday learning including enrolling, changing bookings and marking attendance.

•Creation and scheduling of new courses on My Workday Learning.

•Managing the L&D inbox, responding to queries or sharing with relevant members of the team as needed.

•Processing of invoices and raising of purchase orders for needs across the team.

•Supporting with updating learning materials with edits from across the team.

The Ideal Candidate

How you’ll do it…you will be

Confidence and understanding of working with Microsoft packages, mainly Excel and Outlook

•Strong written communication skills

•Great organisation skills – required to work on multiple platforms/programmes

•Experience with My Workday would be ideal but not essential

To succeed in the role you will be:

•Able to demonstrate attention to detail and complete multiple repetitive administration tasks at pace.

•Experienced in Excel and other Microsoft Tools

•A proactive problem solver, identifying and investigating errors and finding solutions.

•Interested in learning about the learning function and our systems and processes to be able to support the team and respond confidently with team member queries.

•Strong time management and be able to effectively work remotely 

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges