Lead Tech Business Analyst - Customer and Omnichannel

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or working remotely 

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

The Lead Business Analyst assists senior stakeholders to refine, plan and communicate their business strategy and roadmap in terms of business outcomes and business capabilities. The role works closely with the Head of Product, Head of Tech, and Enterprise Architect for the given domain to define, shape and support the delivery of solutions through business process and technology change, and is accountable for Business Analysis best practice within the domain.

As a Lead Business Analyst you will:

• Lead the analysis of the existing business architecture (people, process, technology and information) to comprehensively understand the current business capabilities and processes, identify efficiencies and make recommendations for delivering tangible benefit as part of all new initiatives.

• Plan and estimate the business analysis activities from business idea through to business implementation and ensure this is accurately reflected in all plans. This includes stakeholder analysis and mapping.

• Lead the evolution and application of the Business Analysis standards within the domain, including Requirements Engineering, Business Process Modelling, Business Information Modelling and Business Solution Design. This includes ensuring that the BA repository is well organised, up to date and actively referenced.

• Lead the elicitation, analysis and engineering of business requirements, collaborating closely with the Product team and business stakeholders. This includes functional and non-functional requirements (e.g. performance, availability, usability and regulatory or legislative compliance).

• Lead the business solution design activity (agnostic of technology), working closely with the Product team and broader tech team (including Architecture, Quality, Engineering and Service). This includes the effective use of modelling, prototyping, consultation, documentation and presentation.

• Actively participate in the definition of Quality strategies and planning, and provide support for testing, business training and implementation.

• Lead the Business Analysis team within the domain,  including objective setting, performance management and career development.

The Ideal Candidate

Experienced. A strong background in leading fast paced, structured business analysis in large projects and in product-orientated environments. This includes the coaching and performance management of internal and external resources. Experience of working in an Omnichannel retailer is very desirable.

Technical. Expert skills in business requirements elicitation and engineering, business process analysis and engineering, and business solution design and assurance. Excellent understanding of a range of business analysis methods, this includes DSDM, user story elaboration and grooming, business process modelling (BPMN), UML (use case models and activity diagrams). Strong experience in using requirements management tools (e.g. Jira and Confluence).

Passionate and knowledgeable about Business Analysis and industry best practice. A champion for modern business analysis, lean and design thinking, and quality delivery processes (e.g behavioural driven development).

A natural leader and dynamic team player. You have the ability to manage, influence and coach direct reports, peers and external stakeholders in an engaging and collaborative manner. This includes providing positive and inspiring development feedback when appropriate.

Consensus driving and highly organised. You will have the proven ability to bring together cross functional stakeholders (internal and external) and drive decision making, align on outcomes and approaches, and embed effectively into the delivery of technology solutions.

An excellent communicator and storyteller, both verbal and written. You excel in the relationships you build with stakeholders and are adept at flexing your style to match the audience. You engage and inspire both technical teams and business stakeholders (at different levels of the organisation).

Strategic. You effectively balance the long-term vision and goals with the need to opportunity and value swiftly.

You are an inspiring leader who motivates teams, recognises great talent and brings out the best in every individual.

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges