L&D Consultant
Job Introduction
Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…
Rewards and benefits
Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.
Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working
Generous annual leave that increases with length of service
Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations
Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
Defined pension contribution scheme
Generous bonus and/or commission scheme
Enviable team member discount including sale previews and double discount days
Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
Subsidised gym memberships
Annual travel pass and cycle-to-work schemes
A sustainable car salary sacrifice scheme
Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members
Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance
Access to a wide range of training programmes to help your career development
Read on to find out how you can play your part in Reinventing Retail…
Role Responsibility
As a Learning and Development Consultant, you will design and develop blended learning solutions for our Retail and Head Office teams at a variety of levels. You’ll build a thorough understanding of our skill gaps and create innovative blended learning solutions, collaborating with internal stakeholders and external partners to design and deliver initiatives that are aligned to our company values and strategic plans.
As L&D Consultant you will:
ØInput to the planning of the L&D offer to ensure a blended range of development solutions which meet business needs
ØDeliver specific L&D solutions and programmes to support business needs
ØDesign and develop digital and face to face learning solutions to meet audience needs, including owning the design, delivery, engagement and review of our core behavioural learning offer
ØMaximise and promote use of My Workday Learning (LMS) to offer meaningful solutions using data and insight appropriately
ØCollaborate with external partners and internal Business stakeholders to deliver high quality learning experiences which meet business needs
ØSupport and guide those on development programmes and their line managers or sponsors to ensure a good success rate on meeting learning objectives and maximising performance
ØSupport the performance management and talent review process, to promote a learning culture and utilise relevant insight to drive decision making
ØCollaborate with the wider learning team on developing and delivering customer centric learning experiences and proactivity promoting the learning offer through measuring engagement and impact
ØManage costs effectively and ensure confidentiality is maintained in line with GDPR and compliance requirements
ØSupport the wider people agenda to drive Business priorities through taking part and collaborating in cross-functional initiatives including Sustainability, Wellbeing and Diversity, Equity & Inclusion
ØEvaluate the success of learning initiatives, using data insight to inform and shape future learning proposals
The Ideal Candidate
ØExperienced in designing and delivering a range of Learning and Development solutions and have a good understanding of each element of the ‘training cycle’.
ØPlanned and organised in your approach to managing multiple projects and programmes to meet business and learner requirements
ØConfident in designing L&D both digital and face to face learning solutions (experience of Articulate Storyline & Rise would be beneficial)
ØAn experienced and engaging facilitator with large and small groups of delegates
ØAble to balance customer focused thinking with practical and effective solutions
ØCollaborative and engaging, able to positively influence others
ØAble to work effectively independently whilst also proactively collaborating across the team, seeking opportunities to work together to deliver great learning experiences for our team members
ØConfident in sharing and owning feedback across the team and with delegates where relevant
ØSelf starting with a with a high level of resilience and attention to detail
ØAble to problem solve to create solutions that deliver customer outcomes
ØComfortable in giving, seeking and receiving feedback to support raising self-awareness, ways of working and personal development
ØProactive in seeking to develop knowledge, skills and behaviours of a learning professional, championing learning and role modelling this across the team and business.
About the Company
Everyone is welcome
Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.
Our awards cabinet
We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.
Selfridges