International Client Development Manager

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or working remotely 

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

You will be a fantastic ambassador for Selfridges introducing and welcoming elite customers to store, showcasing the very best of Selfridges. You will be a confident communicator and a great role model for our teams.

As the Client Development Manager you will be :​

• Proactive in finding and introducing Ultra High Net Worth (UHNW) footfall to store
• Host UHNW clients in store introducing them to the best of Selfridges and connecting them with other team members where appropriate
• Deliver exceptional service making everything seamless for our customers and ensuring they have an amazing experience in store
• Deliver store tours for clients showcasing the best of Selfridges and informing them of our amazing heritage
• Work with hotels introducing their best clients to store where possible and driving UHNW footfall to store
• Build and develop a network of key partners from hotel concierge, UHNW travel companies, elite tour guides and other influencing partners who will drive HNW footfall to the store
• Help enhance Selfridges proposition for elite customers in store
• Support with duty management of Services on occasion
• Work collaboratively with marketing and events on initiatives driving HNW footfall to store

The Ideal Candidate

• Commercially minded. Understanding the principles of delivering sales and profitability
• Collaborative. Building relationships is one of your strengths. Whether it’s with teams across the store, concession partners, or external partners such as hotels and other institutions
• A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunities​
• An excellent communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike ​
• A leader. Motivating and inspiring teams to deliver exceptional service. You understand the importance of leading by example and provide coaching.
• Adaptable and resilient. You demonstrate great flexibility especially in delivering seamless customer experiences for our customers
• Proactive. Always take the initiative finding new opportunities and representing Selfridges exceptionally well at external events
• An example of our values, a trusted and respected colleague​

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges