Internal Change Communications Manager - 1 FTC

Job Introduction

Selfridges is a social centre where everyone is welcome. We surprise, amaze and amuse our customer’s everyday by doing the unexpected, celebrating those special moments and inspiring one another. We are the destination for the most extraordinary customer experience unrivalled with products and services ranging from high street to high end. 

This role is a 1 year contract for a communications business partner to a major transformation programme at Selfridges, delivering new tools, systems and processes to help us to realise our vision to be the destination for the most extraordinary customer experience.

Role Responsibility

• Working alongside the 2020 (which is our big transformation programme) Internal Communication Manager to provide communication support across the programme and business stakeholders
• Partnering with change managers to develop and implement project communications plans that support the successful delivery of 2020 projects
• Managing the programme wide communications calendar to ensure that project communications activities are aligned to business communications priorities
• Creating and delivering innovative communications that drive engagement with our internal audiences
• Translating technical programme language into simple, yet creative business facing content
• Coaching change managers and other business facing programme members in the Selfridges style and tone of voice, to ensure that message land with impact
• Partnering with senior leaders and key stakeholders, offering best practice communications guidance and support
• Providing continual feedback and measurement to track progress against clear objectives and milestones.

The Ideal Candidate

An exceptional track record in internal communications, working with high profile organisations and experience of managing internal communications in a change environment. 

The ability to work collaboratively with colleagues across a variety of functional areas. With experience of working across a broad range of media and channels.

We are looking for a brilliant writer, with sound editorial judgement, who is able to write and edit copy at speed, with attention to detail and the ability to distil complex messages into an easily understood narrative.

Candidates should be organised, with strong project management and planning skills.

About the Company

Selfridges is a shop run on imagination: a place where the world’s most covetable brands combine with the most extraordinary spectacles, events and ideas for an experience like no other.

The story began when Harry Gordon Selfridge first arrived in London from Chicago in 1906 with his heart set on opening his dream store. With his revolutionary understanding of publicity and the theatre of retail, Selfridges Oxford Street opened its doors for the first time in 1909. The founder’s spirit of innovation and creativity lives on through its owners today. Since 2003, W. Galen Weston and his family have owned and operated the business, which now includes two stores in Manchester, one in Birmingham, plus selfridges.com and the Selfridges App which both deliver to over 130 countries.

In 2016 Selfridges was the first ever store to be awarded the title of ‘World’s Best Sustainability Campaign by a Department Store’ at the IGDS Global Department Store Summit, in-line with its focus on buying better and inspiring change. For an unprecedented three consecutive occasions in a row (2010, 2012 & 2014) Selfridges also won the coveted ‘Best Department Store in the World’ award, underlining its place at the forefront of retail.

Selfridges