Infrastructure Support Analyst

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or working remotely 

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

Selfridges are looking for an infrastructure support analyst to join a specialist team managing the existing network, server estate and cloud technologies. You will also be responsible for implementing new technical solutions and resolving a variety of incidents escalated from the support teams. You will be a self-starter with experience of operating with a high level of autonomy.

The infrastructure team is responsible for delivering and maintaining the core IT systems and network to the entire business. The role is based in London head office and operates hybrid working on a 2 +3 schedule: 2 days in the office and 3 remote working days.

The role is 09:00 to 17:30 Monday to Friday however will involve working out of hours, weekends and bank holidays when necessary. You are required to be on an on-call rota for 1 week in 6 to cover out of hours major incidents. Travel to the other sites is necessary when required by projects or team days.

You should be a strong all-rounder with experience in a selection of the following:

• Previously worked in a 2^nd/3^rd line support role
• Office 365 & Azure.
• Windows Server 2008-2022 administration
• Windows client OS
• VMWare & MS SCCM administration would be advantageous

The Ideal Candidate

What you will bring;

• Skilled in problem diagnosis and resolution
• Ability to mentor junior technical staff
• Deadline management in a fast-paced organisation
• Excellent communication and interpersonal skills
• Good planning and organisation skills
• Strong sense of ownership and ability to follow tasks through to completion
• Strong analytical and decision-making skills
• Excellent business writing, presentation and facilitation skills
• Logical approach to problem solving
• Keen to learn new technologies

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges