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Infrastructure Project Manager

Please Note: The application deadline for this job has now passed.

Infrastructure Project Manager

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

  • Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

  • Generous annual leave that increases with length of service 

  • Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

  • Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

  • Defined pension contribution scheme  

  • Generous bonus and/or commission scheme  

  • Enviable team member discount including sale previews and double discount days 

  • Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

  • Subsidised gym memberships  

  • Annual travel pass and cycle-to-work schemes  

  • A sustainable car salary sacrifice scheme 

  • Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

  • Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

  • Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

The Project Manager will manage all elements of the IT Project’s Governance, Delivery, communications throughout the Project lifecycle and transition to internal or external support organisations.  They will be responsible for successful project delivery, directly and matrix managing a number of internal delivery resource and key infrastructure, software and business suppliers.  They will liaise directly with a number of senior stakeholders.  They will need to proactively manage all issues and risks in order to deliver to specific timelines and quality criteria.


•Initiate, plan, and deliver a range of projects based on agreed business priorities

•Manage third party suppliers and internal delivery resources either directly or via matrix management

•Manage project budgets, being accountable for budget commitment and accurate financial reporting

•Develop and manage a resourcing model that ensures the right mix and quantity of resources are engaged on projects throughout the lifecycle

•Ensure project objectives and requirements are adequately documented and that all project deliverables are fit for purpose

•Manage all project quality assurance processes to ensure all project deliverables are of a high quality

•Work closely with Service Delivery to ensure successful transition of projects until they achieve formal acceptance.

•Ensure all project risks and issues are identified and properly communicated and managed

•Ensure project teams operate according to defined project and delivery processes and governance

•Manage communications plan across a complex stakeholder landscape to set and manage realistic expectations and to accurately report project status

•Actively manage key senior stakeholders on all aspects of the project

•Actively contribute to the continual improvement of project delivery processes and governance

•Actively promote positive team behaviours and with both internal resources and suppliers

The Ideal Candidate



•Proven experience at managing complex, IT Infrastructure projects including managing concurrent projects across infrastructure and some application delivery

•Extensive experience of using a structured project management approach e.g. PMP, Prince2 or equivalent

•Experience of running project definition workshops, managing complex scoping issues and managing multiple senior stakeholders

•Proven ability to plan and organise large numbers of individuals and teams from multiple organisations in order to achieve objectives and targets

•Ability to identify and manage issues and risks in a structured way

•Strong previous experience of delivering complex projects in a creative and fast paced multichannel retail environment

•Experience of managing both local and offshore third party suppliers

•Experience of operating with a high level of autonomy and the ability to manage others delivery to agreed timescales


Technical Skills

•Assimilates, evaluates, adapts and makes best use of new information

•Excellent planning and organisation skills

•Understanding of IT software preferably in retail environments

•Experience of networks, Unix, hosting, unified comms and retail technologies

•Working knowledge of current Microsoft infrastructure technologies including but not isolated to Active Directory, Azure, O365 and System Centre

•Experience of cabling systems, including cat6a, fibre, racks, PDUs, & UPS, and Equipment Room


Personal Attributes/ Behavioural Skills

•Excellent communication and interpersonal skills, with an ability to handle difficult or sensitive situations

•Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders

•Customer focused with keen attention to detail

•Strong analysis and decision-making skills

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   


Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 


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