Image Coordinator

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

As our Image Coordinator, you will support image management across our Photostudio sites and workflow; working closely with the Photostudio teams, as well as internal and external stakeholders, you will be responsible for supporting the delivery of high-volume e-commerce imagery, reviewing assets produced and supporting the team in delivering imagery on time, while maintaining quality. You will need to be confident in coordinating a high-volume workload and building relationships, with a flexible attitude.

Key Responsibilities

• Responsible for the QA process of images for Selfridges.com
• Manage upload of assets through workflow tool to Scene 7
• Responsible for dealing with image queries effectively and efficiently from internal and external stakeholders
• Ensuring assets follow internal guidelines, are formatted and named accurately
• Responsible for communicating any image discrepancies to the relevant stakeholders
• Be an expert on the Selfridges style guidelines, supporting studio documentation and updating these where necessary
• Maintaining the quality of imagery online, regularly site walking to identify and rectify issues  
• Supporting team KPIs and department SLAs to ensure seamless image management process
• Understanding of the studio process and the storage of imagery
• Coordinating Special Projects; including Site Clean Up & resolving imagery issues preventing stock not showing on site
• Working closely with key stakeholders in Buying; processing supplier imagery & expanding your network

The Ideal Candidate

• Experienced working in production or asset coordination
• Preferable experience working in an e-commerce or studio environment
• Excellent attention to detail
• Ability to work under pressure on multiple tasks, remain focussed and maintain deadlines
• Strong relationship building skills
• Calm and professional personality
• Proactive and flexible attitude
• Knowledge of photography and retouching techniques
• Knowledge of Windows and MS Office
• Strong customer focus
• Demonstrate collaborative skills
• Excellent organisation and communication skills
• Problem solver with a can-do attitude

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges