IT Service Transition Lead
Job Introduction
The Service Transition Lead is responsible for ensuring the successful transition of services from project phase (including ongoing BAU change) to normal operational support.
They will help deal lead and drive to completion all aspects of a solution related to Service Transition, liaising with all required Project Teams, Suppliers and Internal Teams.
Role Responsibility
The Service Transition Lead reports to the Service Delivery Manager and will work with project managers and project teams across Selfridges IT to ensure that all Service Transition elements of a proposed solution are documented, approved, tested and delivered. They will work closely with Architecture, Business Analysis, Testing, Release & Environments, Infrastructure and Service Support teams as appropriate. Building good relationships with the Service Delivery teams and Suppliers will be key.
This role requires a strong technical understanding, with the ability to support Selfridge’s internal customers, checking and signing-off the delivery of all Service Transition elements.
Key Responsibilities
- Leads a standard approach for new/amended application or infrastructure change to move from project phase to acceptance by the Service Support Team
- Work with the Service Delivery Manager to continuously review and improve the existing Service Transition Framework that encompasses all the requirements for a service handover
- Liaises with the relevant teams for operational standards i.e. Release Management, Service Support and Infrastructure Support; and delivers in line with expectation and to a standard approach
- Develops and maintains key business relationships through project work and ongoing BAU change
- Works with internal support teams and Project Managers to ensure SLA adherence following project implementation or changes are highlighted and agreed
- Leads a transition approach for care and maintenance activities in line with development and support teams
- Ensure project teams include Service Delivery team members to own the delivery of Service Transition for individual projects or BAU changes.
The Ideal Candidate
Experience
- Ability to demonstrate Service Transition experience across several IT projects
- Good understanding and experience of Operational and Project Management principles
- Process and Procedure experience (development and implementation)
- Experience of fast paced delivery environments with competing priorities
- Previous retail e-commerce experience is desirable.
Qualifications/Training/Technical Skills
- Strong process knowledge of Software Development Lifecycles
- ITIL v3 Foundation
Personal Attributes/Behavioural Skills
- Motivated Self-Starter
- Excellent communication, organization and planning skills
- Strong analytical and problem-solving skills
- Effective time management skills
- Personal effectiveness, confidence and resilience, with an ability to influence at all levels of the organisation
- Ability to drive continuous improvement
- Customer focused
- Excellent business writing, presentation and facilitation skills
- Flexible and assertive
About the Company
We are a shop run on imagination: a place where the world’s most covetable brands combine with the most extraordinary spectacles, events and ideas for an experience like no other.
We have challenged the rules of retail from day one, whilst demonstrating our unwavering commitment to sustainability. In 2016, we were the first to be awarded with recognition for the ‘World’s Best Sustainability Campaign by a Department Store’ at the IGDS Global Department Store Summit, in-line with its focus on buying better and inspiring change. We are also recognised as the Best Department Store in the World (2010, 2012, 2014 & 2018) underlining our place at the forefront of retail. In 2018 we were recognised as a LinkedIn Top Company to work for.
Our vision is to be the destination for the most extraordinary customer experience, and our people are central to us achieving this. As an employer we are committed to making Selfridges an exciting, inspiring and fun place to work.
Selfridges