IT Business Analyst (Supply Chain)

IT Business Analyst (Supply Chain)

Role Responsibility

As a business analyst you will analyse and review current ways of working across the business or within a business domain, define and shape new business solutions, and be responsible for the requirements definition and analysis for new exciting initiatives.

As part of this, you will:

Plan and estimate the business analysis activities and deliverables required within a given project or initiative

Clearly define and document the business problem or opportunity, and actively contribute to establishing the business case and gaining commitment to the change

Carry out stakeholder analysis, working with the business / product owners and change team to define stakeholder maps and contribute to the communication and engagement plans

Identify and define the business requirements using multiple techniques including (but not limited to) engaging workshops, observation, interviews and creation of workflow models

Ensure that all business requirements are well structured, clear and defined, with each business requirement having valid and complete acceptance criteria

Manage the risks and issues associated with business requirements definition and the broader business analysis activities, ensuring that the overall solution remains fit for purpose

Manage and track requirements as they move from discovery through to implementation. Identify when new requirements change the scope of the overall solution and ensure that the appropriate change control processes are followed, including accurate impact assessment

For each business solution, validate the testing strategy and the test scenarios defined by the QA team. Ensure the appropriate level of test coverage is in place and that exception scenarios are well thought through

Actively support the OAT, UAT, training and implementation activities (including warranty)

Fully understand the implementation of existing solutions within the domain and how they fit with the overall systems architecture

You will report to a Senior Business Analyst and work closely with the broader IT community and third parties.

The Ideal Candidate


A successful candidate will have at least 2 years’ experience as a business analyst working within Retail. Knowledge and experience of Supply Chain.

Excellent communication skills - both verbal and written, with a strong ability to tell stories and present information so that it is engaging, well structured and appropriate for the given audience. This includes requirements definition and playback to multiple stakeholders, business solution design - including business process, logical data models, use cases, user stories and UI design

Experience of implementing product and stock management, order management or supply chain applications.

A clear, logical thinker who demonstrates excellent interpersonal, organisational and analytical skills

Consistently develops and maintains strong, long term relationships with Stakeholders

Must be able to understand business change needs, assess the impact of those changes capturing, analysing and documenting requirements

Strong appreciation for user experience and evidences clear customer focus


This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business



About the Company

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.  

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

  • Generous bonus and/or commission scheme 
  • Discounted gym memberships Pension contributions  
  • Annual travel pass and cycle to work schemes 
  • A volunteer day for all team members 
  • Access to a wide range of training programmes to help your career development



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