IT Asset Manager
Job Introduction
The Asset Manager will ensure that Selfridges software entitlement position, deployment and usage position are understood and managed and that cases of under-licensing and over-licensing are identified and resolved. The Asset Manager will also be responsible for capacity planning and DR planning of key systems.
Role Responsibility
Key accountabilities and responsibilities include:
- Provide regular insights and reporting to key stakeholders around license compliance and usage
- Develop and maintain working relationships across all business units to ensure that software use is disclosed and controlled
- Ensure that an accurate record of entitlement is maintained, identifying purchases and divestments.
- Regularly review software deployment and usage to identify and outline potential efficiencies and cost savings
- Evaluate, select and implement appropriate IT software asset management tools which compliment Selfridges processes
- Manage the response to software vendor audit or license validation requests, in conjunction with legal and commercial colleagues
- Ensure that Cloud solution usage is monitored and potential usage contraventions are mitigated
- Resolve PC software compliance issues highlighted by SNOW tool
- Production of a bi annual ELP report
- Production of a quarterly Capacity Planning Report
- Oversee production of DR runbooks
The Ideal Candidate
Qualifications/ Training
- Educated to degree level or similar
- ITIL Service Management Foundation
- Educated to degree level or equivalent
Experience
- Minimum 1 year prior experience in a SAM role
- Good working knowledge of licensing models for key Software Vendors e.g. IBM, Oracle, Microsoft, Red Hat
- Working knowledge of SAM tools, e.g. SNOW
- Experience of operating with a high level of autonomy and the ability to manage others to ensure delivery to agreed timescales, with a focus on resolution of support issues in a timely manner
- Broad experience of client server technologies
- Working knowledge of CMDB’s
- Good understanding of Network topology
Technical Skills
Essential Product Knowledge:
- MS Windows Operating Systems
- RHEL Operating System
- MS Exchange or O365
- MS Excel
Personal Attributes/ Behavioural Skills
- Skilled in problem diagnosis and resolution
- Excellent communication and interpersonal skills
- Customer focused
- Ability to work autonomously or collaboratively
- Strong sense of ownership and ability to follow tasks through to completion
- Broad functional and process knowledge
- Strong analytical skills and decision-making skills
- Excellent planning and organisation skills
- Excellent business writing, presentation and facilitation skills
About the Company
We are a shop run on imagination: a place where the world’s most covetable brands combine with the most extraordinary spectacles, events and ideas for an experience like no other.
We have challenged the rules of retail from day one, whilst demonstrating our unwavering commitment to sustainability. In 2016, we were the first to be awarded with recognition for the ‘World’s Best Sustainability Campaign by a Department Store’ at the IGDS Global Department Store Summit, in-line with its focus on buying better and inspiring change. We are also recognised as the Best Department Store in the World (2010, 2012, 2014 & 2018) underlining our place at the forefront of retail. In 2018 we were recognised as a LinkedIn Top Company to work for.
Our vision is to be the destination for the most extraordinary customer experience, and our people are central to us achieving this. As an employer we are committed to making Selfridges an exciting, inspiring and fun place to work
Selfridges