Head of Product & Data

Job Introduction

Job Introduction

We are looking for an exceptional product leader to shape and drive the vision, strategy and roadmap across Selfridges’ Digital, Stores, CRM, Clienteling, Stock and Data product domains. This is a broad, high-impact leadership role accountable for creating connected product experiences that improve customer outcomes, empower colleagues and unlock commercial value across channels.

Reporting into the Director of Product and Technology, you will ensure that product investment is aligned to business priorities, customer needs and operational excellence. You will connect vision to execution, bringing together business, technology, UX and data teams to deliver measurable outcomes through modern product management practices.

Role Responsibility

As Head of Product & Data, you will be accountable for defining and evolving the product vision, strategy, goals and KPIs across a complex omnichannel landscape. Your remit will cover digital product experiences, in-store and operational product capabilities, Customer loyalty and CRM platforms, clienteling tools, stock and inventory-related product development, and enterprise data products and platforms.

You will work closely with senior stakeholders across Product, Technology, Digital, Retail, Buying, Supply Chain, Customer, CRM, Data and the Executive team to prioritise investment that enables the Selfridges Startegy. You will champion a data-led, customer-centric approach and create the conditions for teams to deliver effectively in a heavily matrixed environment.

As Head of Product & Data you will:

• Define the vision, strategy, roadmap, goals and KPIs for the overall product and data portfolio, ensuring alignment with Selfridges’ wider business, customer and technology strategy.
• Lead product discovery and prioritisation across Digital, Stores, Customer CRM, Clienteling, Stock and Data, balancing customer needs, colleague needs, technical opportunity and commercial value.
• Build and lead a high-performing product management capability, coaching and developing talent while creating clarity on accountabilities, ways of working and decision-making.
• Partner closely with technology, UX, analytics and business leaders to shape initiatives, define epics and outcomes, and ensure delivery is focused on measurable impact.
• Champion the voice of the customer and internal user, using insight, data and research to inform priorities, improve experiences and simplify complex processes.
• Own portfolio trade-offs, demand shaping and investment prioritisation, ensuring resources are focused on the highest-value opportunities and that roadmaps remain realistic and outcome-led.
• Establish strong partnerships with Retail, Buying, Supply Chain, Customer, Marketing/CRM, Data and Operations teams to connect front-end customer journeys with back-end operational capability.
• Ensure robust product practices across backlog management, story definition, acceptance criteria, testing, UAT, release readiness, adoption and benefit realisation.
• Drive the evolution of customer and data capabilities, including CRM, loyalty, clienteling and enterprise data platforms, to enable better personalisation, decision-making and operational insight.
• Define and lead   data strategy Develop and lead data governance processes and across the business, liasing with data owners and stewards to identify, manage and maintain data entities and their use across multiple stakeholder groups.
• Define data quality management frameworks that meet data security, regulatory and privacy requirements.
• Oversee product development for store and stock-related capabilities, including inventory, in-store tools, fulfilment, buying, planning and forecasting, ensuring solutions support commercial performance and colleague efficiency.
• Use market, competitor and technology trends to inform strategy, encourage innovation and ensure Selfridges remains ambitious and pragmatic in how it evolves its product and data ecosystem.

The Ideal Candidate

• A strong product leader with experience defining strategy and leading product teams across complex, cross-functional domains.
• A proven coach and people leader, able to develop capability, create clarity and build high-performing teams in a matrixed organisation.
• Strong experience managing products through the full lifecycle, from discovery and business case through to delivery, launch, adoption and optimisation.
• Deep understanding of modern product management, including roadmap development, prioritisation, agile delivery, experimentation and outcome-based measurement.
• Experience of leading data teams and managing master data ensuring compliance and quality.
• Experience working across some or all of the following areas: digital product, retail or store technology, CRM, loyalty, clienteling, stock and inventory, data platforms, analytics or operational systems.
• Commercially minded and highly analytical, with confidence using data, insight and ROI to inform prioritisation and strategic decisions.
• Excellent stakeholder management, communication and influencing skills, with the ability to work effectively from executive level through to delivery teams.
• A natural collaborator with strong problem-solving skills, sound judgement and a passion for creating simple, effective and high-quality customer and colleague experiences.
• Able to  operate strategically and tactically: setting direction, building strong teams, shaping demand and discovery, and guiding delivery from concept through to launch, adoption and continuous improvement.
• An experienced leader with experience in developing product management capability, embedding lean and agile ways of working, and strengthening how decisions are made through insight, evidence and clear accountability.
• Experience in a retail, omnichannel or multi-brand environment would be highly beneficial.

Selfridges