Head of Corporate Gifting

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or working remotely 

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

As the Head of the Corporate Gifting team, your role will be to establish and grow this new channel, designing and embedding how it will work as well as actively delivering the sales plan by developing your client base. ​

You will be responsible for driving the sales of this new channel now and in the future, achieving excellent customer service standards through team performance. Pro-active in driving and developing future business, and influencing decisions, you will identify opportunities and risks using external market trends and competitor insights.​

You will build and develop your team, sharing your knowledge and act as an ambassador, raising the profile of Food Gifting both within & outside Selfridges.​

As Head of Corporate Gifting you will:​

• Develop a client engagement strategy, engaging other parts of the business   in particular with B&M, Personal Shopping and PR​

• Drive all sales opportunities, planning effectively for key trading and calendar events, constantly seeking to improve productivity while managing all costs within budget and maximising stock availability​

• Set up and optimise ways of working to deliver the strategy and coach your team to deliver these consistently​

• Be the leader in proactively seeking out commercial opportunities – new customers, new routes to market and new partnerships – to then enable your team to take these through to sales​

• Lead and inspire a skilled and high performing team through coaching and development, taking action when appropriate​

• Work with Buying team to build a plan for Y2 & 3 to ensure we achieve the rapid growth forecast.​

The Ideal Candidate

• Commercially astute. You are responsive to customer needs as well as market and competitor trends. Taking opportunities to improve performance by creating and owning a clear plan to deliver results ​

• Naturally pragmatic and solutions orientated. You are calm under pressure and can give clear guidance​

• A great communicator. Determined to grow our customer base and passionate about our products as well, this combination will mean you can engage with and influence multiple stakeholders in an inspiring way in order to drive change ​

• Collaborative & inquisitive. Building both an internal and external network is absolutely key and will determine the success of this new team​

• Well informed regarding competitors, trends and market insights ​

• Approachable and a natural leader. Coaching team members to drive performance and enable change as well as supporting development ​

• Spirit of excellent service: An example of our values, a trusted and respected colleague​

KPIs​

Sales & margin​

Customer pipeline​

Conversion of pipeline to sales

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.​

​

​

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges