HR Shared Service Administrator (4-month, Full-time FTC)

A bit about the role

As our HR Shared Services Administrator, you will:

• Work with the HR Shared Services Manager and HR Shared Services Adminstration model to deliver an efficient HR administration service to all Selfridges sites and to ensure excellence in customer service
• Produce and send out offer packs, including offer letters and contracts to all new joiners in the business
• Management of the full worker life cycle – from staffing to compensation – using the HR management system – Workday.  Including:
• Modify and create organisational structures
• Support and review of the job change business processes
• Password re-set
• Daily management of the HR Shared Services Workday inbox
• Daily resolution for telephone and email Workday enquiries relating to processes, knowledge and requests.
• Send out new contracts where an amendment has been received
• Take up references for all new joiners and respond to reference requests from other third parties, communicating with the HR team promptly where references may not be satisfactory
• Be aware of SLA targets and audit requirements for HR administration services and to ensure that these are met through regular communication with the HR Admin Team Leader and HR Admin Manager
• Process applications for staff discount, including the addition of request to Payroll system,  invoicing, refunds and the capture of amended data according to the defined criteria
• Management and administration of the Healthcare benefits scheme
• Process applications for season tickets
• Make best use of all IT systems to deliver an excellent service, identifying and communicating improvements where necessary
• Maintain all HR files including electronic filing of consent, ensuring compliance with the Data Protection Act and being aware of the process for subject access requests and forthcoming GDPR
• Administering the refer a friend scheme
• Produce and distribute reports
• Provide general administrative support to the wider team
• On occasion, travel to our London and Regional stores may be required.

A bit about you

• Experience within a fast paced working environment essential
• Knowledge and experience in Workday is essential
• Strong customer service skills are essential, and they must be comfortable with multi-tasking and working under pressure to meet deadlines.
• A good working knowledge of Microsoft Office packages, including Excel is essential for this role.
• The successful candidate will be an experienced administrator, extremely organised, resilient, and confident, with a strong attention to detail.
• On occasion, travel to our London and Regional stores may be required.

Key Personal Attributes

• Team player
• Ability to work under pressure to deadlines
• Good communication skills
• Adaptable/flexible
• Excellent HR system skills