HR Advisor

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

What is the role?

The HR Advisor will provide a high quality HR service to our team members and line managers by supporting them through all aspects of the team members’ lifecycle. The role will play a significant part in supporting the HR Generalist team in providing first line support by advising on policy, process, Reward and ER matters in collaboration with all HR specialist teams.

As a HR Advisor you will:

- Build effective working relationships with Team Members at all levels, providing advice and guidance on a range of HR policies and HR related issues to support understanding and ensure effective communication of good HR practice through applying Selfridges policies consistently

- Provide first line support and advice on employee relations queries including; absence, flexible working, family leave, grievance, and disciplinary processes in line with the company policies

- Support line managers in their understanding and implementation of policies and procedures, such as probation or managing performance

- Maintains ER and Selfridges Policy knowledge in order to advise accordingly and using initiative to make suggested changes or improvements where possible

- Advise on Team Member benefits and support with the maintenance of these benefits on the relevant system in collaboration with the wider HR Admin team and Reward team

- Support with the administration of the Team Member lifecycle, such as producing and sending out offer packs, including offer letters and contracts to all new joiners in the business, leavers and contractual changes

- Takes ownership to identify potential improvements to HR tools e.g. policy and processes

- Build a strong collaborative relationship with the specialist functions within the HR team

- Support the People Strategy through involvement in projects working with the ER Team, HR Generalist team and any other key stakeholders to implement key People Projects and annual People activity, such as Talent Reviews

The Ideal Candidate

- Experienced with a background in a similar fast pace and commercial HR environment

- Passionate about Retail and People. Ability to think innovatively in regards to people solutions and initiatives

- Achieves credibility through delivering great service and challenging where necessary

- Client focused approach with an ability to work with multiple stakeholders across various functions in order to drive the People Strategy 

- Operates with professionalism and discretion, ensuring confidentiality

- Ability to solve problems and propose effective solutions

- Excellent attention to detail with good IT skills including Microsoft Excel, Word, PowerPoint

- An example of our values, a trusted and respected colleague

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges