Full-Time Christmas Door Host (includes weekends) Birmingham

Role Responsibility

Job Description

Are you confident talking to and approaching customers?  Does the fast pace of retail at Christmas excite you?  Do you enjoy hosting and giving warm welcomes to everyone you meet?  Then this role could be for you! 

We are looking for a door host for our wonderful Birmingham Selfridges Store this Christmas!  Someone who can give “The Greatest Showman” type of welcome to our customers over the festive period!

Job Introduction

To surprise, amaze and amuse our customers and make everyone feel welcome by making, telling and sharing stories. As a Door Host you will be responsible for providing the first point of contact to guests and creating an excellent first impression. As Door Host it is important to be visible at the front so that customers are able to interact from the very moment they arrive to Selfridges. This position is responsible for serving as a welcoming Door Host and informational source to shoppers as they visit Selfridges.

A bit about the role

KEY SKILLS AND AREAS OF RESPONSIBILITY

CUSTOMER

- Deliver an extraordinary experience for all customers

- Make, tell and share stories

Ability to capture additional information from customers while interacting

- To act as the first point of contact for customers

- Be proactive in approaching

- Deliver an extraordinary experience for all customers

- Share expert knowledge and passion of other areas within Selfridges to customers and colleagues

PEOPLE

- To engage clearly, confidently and professionally with all customers, team members and managers

- To go over and above to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriate.

- To understand and demonstrate international etiquette to cater for every client and reflect behaviours accordingly

- Provide feedback from customers to the wider team to ensure increased service levels

ENVIRONMENT

- Offer and show respect in the environment within the store

- Follow health and safety procedures and security procedures

- To adhere to the agreed standards and uniform guidelines at all times.

The Ideal Candidate

- We are looking for someone who is confident approaching customers and enjoying talking to and assisting people 

- Someone who a strong communicator 

- Someone who is a problem solver with good initiative

- Someone who loves to create extraordinary experiences and special moments for people and customers 

- Someone who enjoys the fast pace of retail at Christmas

- Good attention to detail

About the Company

Rewards and benefits 

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• A sustainable car salary sacrifice scheme (subject to eligibility criteria)

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

To ensure every feels welcome, we offer support at every stage of the application and interview process.  Should you need it, please let your recruitment contact know and they will be more than happy to help.

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges