Fraud Manager

Job Introduction

Selfridges have an exciting opportunity for a Fraud Manager to join our Finance Department. This position is key in supporting the business' fraud strategy and maintaining minimum risk to the Selfridges Online Store.

Focused specifically on Online Fraud, this role is key in supporting the Business’ fraud strategy and maintaining minimum risk to the Selfridges online store

Role Responsibility

The Fraud manager will analyse data from the Selfridges Online Store to identify fraud and actively strive to increase the number and value of cases detected.

Responsibilities will include: 

• Day to Day management of Fraud analysts
• Compiling weekly and monthly reports on order reviews and rejects
• Monitor fraud within the business to understand fraud trends
• Write and introduce rules in the fraud portal to mitigate risks based on fraud trends
• Manage fraud rules / parameters 
• Analyse RFI’s and chargebacks and investigate the reasons and take action accordingly
• Maintain contact with the online team to ensure we are aware of new products to the Selfridges online store
• Maintain good relationships with customer services to ensure we are kept up to date with all customer issues
• Drive operational compliance store compliance
• Responsible for reduction of Credit Card Fraud and Chargebacks
• Managing and training the team of analysts
• Writing and maintaining rules in the fraud portal to mitigate risks based on fraud trends
• Working with team to enhance their personal development plans
• Issuing reports and analysis
• Ensure all order SLA’s are met

The Ideal Candidate

We are looking for a numerate individual with an analytical mind. You will have the ability to write accurate and timely reports with a high level of attention to detail, confidentiality and integrity. Alongside an investigative mind, the successful candidate will be able to manage and prioritise their own workload in a highly pressured environment.

Key skills and experience

• A good understanding of fraud related crime in the retail environment
• Ability to work to a high standard of accuracy with excellent attention to detail
• Customer focused
• Excellent communication/ interpersonal skills
• PC skills (excel/ word)
• Highly organised and efficient and able to manage own workload
• Flexible and able to work in a changeable, dynamic environment
• Proactive

About the Company

Selfridges is a shop run on imagination: a place where the world’s most covetable brands combine with the most extraordinary spectacles, events and ideas for an experience like no other.

The story began when Harry Gordon Selfridge first arrived in London from Chicago in 1906 with his heart set on opening his dream store. With his revolutionary understanding of publicity and the theatre of retail, Selfridges Oxford Street opened its doors for the first time in 1909. The founder’s spirit of innovation and creativity lives on through its owners today. Since 2003, W. Galen Weston and his family have owned and operated the business, which now includes two stores in Manchester, one in Birmingham, plus selfridges.com and the Selfridges App which both deliver to over 130 countries.

In 2016 Selfridges was the first ever store to be awarded the title of ‘World’s Best Sustainability Campaign by a Department Store’ at the IGDS Global Department Store Summit, in-line with its focus on buying better and inspiring change. For an unprecedented three consecutive occasions in a row (2010, 2012 & 2014) Selfridges also won the coveted ‘Best Department Store in the World’ award, underlining its place at the forefront of retail.

Selfridges