Fitter - Fashion Workroom

Job Introduction

Are you passionate about garment construction, fabrics and alterations? Do you want to share your enthusiasm for Selfridges alongside creating an extraordinary fittings service for our customers? Then you’re just the kind of person we’re looking for!

Role Responsibility

In this customer facing role, you will build great customer relationships by offering the best possible advice on the alterations of their chosen garment. Furthermore, as an expert in your field, you will use your expertise in garment construction and fabrics to naturally identify customers’ needs and alteration possibilities, further detailing cost and services available.

As a Fitter you will:

People

• Work as part of a team, focused on creating a memorable customer experience and ensuring that communication is open and clear
• Contribute to team targets and goals; attending all team briefings to understand the team’s goals, targets and promotions  
• Live by the Selfridges values

Product

• Use your natural curiosity to proactively develop excellent product knowledge
• Carry out accurate fittings, by taking note of garment construction and fabric type and being aware of any alteration limitations these may cause
• Clearly document alteration instructions, detailing the price of the alteration and the collection date
• Be inspired by the brands, and keep knowledge of services / prices etc up to date to ensure good customer service

Customer Service

• Deliver exceptional service to our customers by approaching, greeting and building a rapport
• Create express alterations to a high standard
• Direct customers and advise on other department services where appropriate
• Manage customer feedback, handle customer complaints effectively whilst knowing when to refer them to a manager if necessary

Environment

• Take pride in ensuring standards are adhered to everyday, keeping all workstations clean and tidy
• Work as part of a team to open and close the workroom correctly, ensuring machinery is maintained and stock areas are kept clean and tidy and highlighting when machinery maintenance is required
• Understand and follow health, safety and security procedures

Profit

• Work to deliver a good productivity rate which is in line with the rest of the team and within company expectations
• Assist in the development of the alteration service to ensure it is utilising leading-edge processes to maintain service levels and expectations of the brand 
• Communicate openly with customers throughout the fitting process; giving them a clear understanding of the work that will be undertaken, to avoid potential refunds

The Ideal Candidate

• Excellent customer service and interpersonal skills, you will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements
• Possess strong technical sewing skills
• Be team orientated
• Be resilient and adaptable, you will take your time to solve problems but also able to thrive at pace within a fast-paced environment, to a high standard

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business. This role works within a fully flexible rota including weekend working and occasional late nights, depending on the needs of the business.

About the Company

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• Up to five paid volunteering days
• Access to a wide range of training programmes to help your career development

Selfridges