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Finance Analyst – Digital & Customer

Finance Analyst – Digital & Customer

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

  • Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

  • Generous annual leave that increases with length of service 

  • Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

  • Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

  • Defined pension contribution scheme  

  • Generous bonus and/or commission scheme  

  • Enviable team member discount including sale previews and double discount days 

  • Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

  • Subsidised gym memberships  

  • Annual travel pass and cycle-to-work schemes  

  • A sustainable car salary sacrifice scheme 

  • Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

  • Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

  • Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

The Finance Analyst role will have responsibility to support the Finance Manager and the wider Digital Team in providing effective financial challenge and support to their business partner(s) within the Digital & Customer function.

This individual will support the end to end management accounts process, support the end to end budgeting and forecasting process, evaluate the Customer profitability and performance of strategic investment decisions, provide analysis and insights, and assist the wider team on various ad-hoc requests from the cross-functional Digital & Customer teams.

This Analyst role supports the Finance Manager & wider Digital & Customer Team. The role will be working closely with a range of stakeholders across various functions as set out above, and therefore requires an articulate and confident individual who is able to analytically consider data and scenarios, and ask insightful questions about what they are seeing. They will help facilitate business decisions through providing insight and recommendations. The role requires a curious individual who is willing to both support and challenge stakeholders where relevant.

This role is responsible for ensuring that clear, accurate, timely, and relevant financial information is delivered to their stakeholders to support robust planning, excellent cost control and profit driving commercial decision making and investments.

As a Finance Analyst You Will:

  • Support the end to end management accounts process – ensuring clear, accurate, relevant and timely information is provided to all stakeholders and provide challenge where appropriate
  • Support the end to end budgeting and forecasting process – establishing and communicating budget timelines/milestones with stakeholders and identifying risks and opportunities where relevant
  • Evaluate the profitability and performance of customer retention & acquisition investment decisions
  • Provide analysis and insights to support the business in understanding the Selfridges customer and how this can drive long term value.
  • To become familiar with and report on KPIs highlighting risks and opportunities and providing insight and commentary on weekly Digital trade
  • Prepare and reconcile balance sheets at month end for review with Manager
  • To interpret non-financial information and rework it into financial reports
  • To produce reports which are easily understood by non-financial people
  • To make recommendations to their line manager to improve reporting and analysis
  • Build effective working relationships with stakeholders across the business
  • To deal with queries and requests in a professional manner
  • Assist the wider team on various ad-hoc requests
  • To work in a collaborative manner, sharing ideas and information with colleagues
  • To continually seek ways to improve own performance both technically and behaviourally
  • To represent the finance community in line with the Selfridges values
  • Understand and support the delivery of the Selfridges Strategy and initiatives
  • Ability to manage their workload in and around tight deadlines.

The Ideal Candidate

  • You'll have excel modelling experience
  • Sound business knowledge (preferably retail)
  • Experience working with accounting systems
  • Preferably studying towards an accounting qualification – CIMA/ACCA/ICAEW or international equivalent; must at least be looking to start immediately
  • Advanced excel skills
  • Analytical and numerate
  • Strong commercial awareness
  • High standard of accuracy with financial and statistical data
  • Acts with authenticity, honesty and integrity
  • Works effectively and collaboratively cross functionally
  • Flexible in work style able to reprioritise effectively according to the changing demands of the business
  • Good communication/ interpersonal skills

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   


Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 



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