Facilities Manager

Job Introduction

Are you looking for a new challenge that gives you the chance to get creative and use your facilities management experience and skills? Are you looking for a company that wants to help further your career in facilities as well as provide you with an exciting, dynamic, inspiring and fun place to work?

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for!

A bit about the role

• Responsible for the management and day to day operation of significant Facilities Management service lines 
• This role is business critical to the safe, reliable and efficient operation of our largest store and office complex in London
• Good supplier management – direct responsibility for over 10 major suppliers up to £3M pa

As a Selfridges Facilities Manager you will ensure that our FM services are delivering an Extraordinary Customer Experience and supporting our retail operations and mission

You will proactively seek out opportunities to drive FM services harder, whilst seeking out opportunities to deliver operational efficiencies

You will provide world class FM to a world class luxury department store upholding the standards of service and engagement that our customers and stakeholders’ desire

You will manage a number of building fabric focused FM Services Contracts and act as main interface between them and the Senior FM Manager

You will regularly review the KPI’s and main service levels that exist and seek continuous improvement

You will regularly review costs and ongoing risks and issues within the services for which you have responsibility

You will ensure we get added value from our supply chain by focusing on new ways of working

You will build and nurture strong mutually beneficial relationships with key stakeholders, and influence

win/win outcomes

You need to attend regular Store Operational meetings, communicating effectively on FM activities and processes

We will need you to provide accurate and timely management reporting on key outputs and trend analysis and use this information to shape future planning and activity

You will have both planned and reactive FM budgets to manage

A bit about you

Experience. You will have a building surveyor type background of managing building fabric maintenance and repair providers and contractors.  Be able to drive their performance.

You need to be able to manage budgets and small fabric works projects in a challenging Grade II* listed building. You could also have similar experience from the retail / leisure / hospitality industry

A problem solver. You are able to identify and manage issues and risks in a structured way

A strong communicator. Collaborate with multiple stakeholders across the business - show strong integrity, energy and enthusiasm and lead with purpose

Adaptive and agile.  With the ability to multi-task effectively and be able to change plan due to the reactive nature of the business.

Customer focused. You will instil a focus on the customer experience in everything you do

Be an example and ambassador of our values, a trusted and respected colleague

This job is a brilliant opportunity to join a close-knit team who are incredibly passionate. If you’re looking to come into a new role and make a real impact, then this will be perfect for you.

Skills / Experience 

• A proven track record working in a Multi – Site or Complex FM Environment in hospitality, retail or any other customer led sectors
• Workplace Management 
• People Management 
• Good experience of Building Fabric maintenance
• Internal and External stakeholder management skills including experience with Contractors and Suppliers
• Leading regular stakeholder meetings 
• Managing Opex and Capex Budgets and commercial awareness
• Project delivery of small works
• Preparation and presentation of simple business cases to Senior Stakeholders 
• CAFM systems – Aurora and/or Concept is preferred 
• Microsoft Office & SharePoint as a minimum. Oracle experience would be beneficial
• Demonstrable management  of building fabric compliance 
• Incident response

Selfridges