Facilities Manager

Role Responsibility

A bit about the role

The role of the Hard Services Facilities Manager is to ensure that all equipment and the infrastructure that keeps our buildings operational is maintained and managed effectively. This individual will proactively seek out opportunities to drive the FM contract harder and deliver operational efficiencies within the contract.

** This role is an office based position and is required to be in the office/stores 5 days a week**

As the Facilities Manager, you will:

• Manage the 3rd party Contracts and act as main interface between them and the Senior FM Manager
• Regular measure of the KPI’s and main service agreements that exist within the contract
• Review of costs and ongoing agreements within the service contract
• Ensure we get added value from the contract by focusing on new ways of working
• Manage compliance issues within the stores
• Manage L8 and ongoing works required to maintain legal compliance
• Manage/ oversee Lifts & Escalators and reporting of issues and ensuring repairs are made within agreed timescales
• Be a Liaison with H & S to ensure all compliance issues are being managed
• Deliver a comprehensive maintenance plan for the stores
• Manage and deliver a comprehensive maintenance plan for the stores through proactively managing the areas within the remit of the role and driving it forward to ensure best practice is observed
• Monitor and review the plan within the requirements of the business to ensure we are driving efficiencies and improvements throughout the estate
• Benchmark the plan against industry best and continually seek for ways to improve the pla

The Ideal Candidate

• Appropriate  facilities management skills
• A proven track record working in a Multi – Site or Complex FM Environment in hospitality, retail or any other customer led sectors
• Exposure to Workplace Management
• Good experienc Hard Services maintenance
• Internal and External stakeholder management skills including experience with Contractors and Suppliers
• Leading regular stakeholder and supplier meetings
• Managing Opex and Capex Budgets and commercial awareness
• Preparation and presentation of simple business cases to Senior Stakeholders
• CAFM systems – Aurora and/or Concept is preferred
• Building Management System experience
• Microsoft Office & SharePoint as a minimum. Oracle experience would be beneficial
• Demonstrable management  of building compliance
• Exposure to incident response
• Delivery of small works (up to £100k)
• Strong influencing and negotiation skills
• Ability to manage and motivate teams
• Ability to influence and communicate at all levels and areas of the business and with external parties
• Stakeholder management
• Team player
• Ability to understand and analyse complex MEP problems
• Goal orientated and action-focused
• Interpersonal skills (communication, motivation and persuasion)
• Drive, enthusiasm, initiative and a willingness to develop
• Methodical and organised
• Facilitator/mediator and able to resolve conflict
• Commercially aware
• Degree qualified or equivalent technical management experience in M&E Hard Services management  involving but not limited to, the following areas: VT, HVAC, BMS, HWS, CWS, high and low voltage systems, fire and life safety, drainage
• Understanding of retail operations

About the Company

Rewards and benefits 

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• A sustainable car salary sacrifice scheme (subject to eligibility criteria)

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

To ensure every feels welcome, we offer support at every stage of the application and interview process.  Should you need it, please let your recruitment contact know and they will be more than happy to help.

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges