Facilities Manager

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

The role of the Hard Services Facilities Manager is to ensure that all equipment and the infrastructure that keeps our buildings operational is maintained and managed effectively. This individual will proactively seek out opportunities to drive the FM contract harder and deliver operational efficiencies within the contract.

** This role is an office based position and is required to be in the office/stores 5 days a week**

As the Facilities Manager, you will: 

•  Manage the  3^rd party Contracts and act as main interface between them and the Senior FM Manager
• Regular measure of the KPI’s and main service agreements that exist within the contract
• Review of costs and ongoing agreements within the service contract
• Ensure we get added value from the contract by focusing on new ways of working
• Manage compliance issues within the stores
• Manage L8 and ongoing works required to maintain legal compliance
• Manage/ oversee Lifts & Escalators and reporting of issues and ensuring repairs are made within agreed timescales
• Be a Liaison with H & S to ensure all compliance issues are being managed
• Deliver a comprehensive maintenance plan for the stores
• Manage and deliver a comprehensive maintenance plan for the stores through proactively managing the areas within the remit of the role and driving it forward to ensure best practice is observed
• Monitor and review the plan within the requirements of the business to ensure we are driving efficiencies and improvements throughout the estate
• Benchmark the plan against industry best and continually seek for ways to improve the plan

The Ideal Candidate

• Thorough knowledge of the M & E infrastructure within a large and complicated building and be able to influence decisions made by the team
• Experience in a similar large space environment with another retail group would be an advantage. Could also have undertaken this role in the leisure / hospitality industry
• Skills as required to understand and manage a complex M & E infrastructure
• Strong person who has demonstrated the knowledge required to deliver this role in a similar environment
• Clear thinker who can influence at all levels and has the ability to ensure that they can deliver within the environment.

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges