What is the role?
As Facilities Manager you will ensure that the BAU services are delivering an Extraordinary Customer Experience to the key stakeholders in the store You will proactively seek out opportunities to drive the FM services harder in store, whilst seeking out opportunities to deliver operational efficiencies.
As Facilities Manager you will:
Manage the Soft Services Contract and act as main interface between them and the Senior FM Manager
Regularly measure the KPI’s and main service agreements that exist within the contract
Review costs and ongoing agreements within the service contract
Ensure we get added value from the contract by focusing on new ways of working
Build and nurture strong mutually-beneficial relationships with key stakeholders, and influence win/win outcomes
Attend regular Store Ops meetings, communicating effectively on FM projects and processes
Provide accurate and timely management reporting on key factors and trend analysis and use this information to shape future planning and activity
Be accountable for store’s reactive FM budget
Produce monthly reports to Senior FM Manager & key stakeholders
The Ideal Candidate
How you’ll do it…you will be:
Experienced. You will have a background of managing soft services providers and managing large FM budgets in a similar space environment within retail would be advantageous. You could also have experience in the leisure / hospitality industry
A problem solver. You are able to identify and manage issues and risks in a structured way
A strong communicator. Collaborate with multiple stakeholders across the business - show strong integrity, energy and enthusiasm
Adaptive, with the ability to multi-task effectively and switch planning due to the reactive nature of the business.
Customer focused. You will instil a focus on the customer experience in everything you do
An example of our values, a trusted and respected colleague
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business
About the Company
Our Creative Spirit
We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome.
Our Awards Cabinet
We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.
Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences.
Everyone is welcome
We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.
The Fun Stuff
There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year.
Other benefits and rewards include:
- Generous bonus and/or commission scheme
- Discounted gym memberships
- Pension contributions
- Annual travel pass and cycle to work schemes
- A volunteer day for all team members
- Access to a wide range of training programmes to help your career development