Facilities Manager

Facilities Manager

Job Introduction

Are you looking for a new challenge that gives you the chance to get creative and use your facilities management experience and skills? Looking for a company that wants to help further your career in facilities as well as provide you with an exciting, inspiring and fun place to work?  

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for! 

Role Responsibility

As Facilities Manager you will ensure that the BAU services are delivering an Extraordinary Customer Experience to the key stakeholders in the store You will proactively seek out opportunities to drive the FM services harder in store, whilst seeking out opportunities to deliver operational efficiencies. ​

As Facilities Manager you will:​

  • Manage the Soft Services Contract and act as main interface between them and the Senior FM Manager​

  • Regularly measure the KPI’s and main service agreements that exist within the contract​

  • Review costs and ongoing agreements within the service contract​

  • Ensure we get added value from the contract by focusing on new ways of working​

  • Build and nurture strong mutually-beneficial relationships with key stakeholders, and influence win/win outcomes​

  • Attend regular Store Ops meetings, communicating effectively on FM projects and processes​

  • Provide accurate and timely management reporting on key factors and trend analysis and use this information to shape future planning and activity​

  • Be accountable for store’s reactive FM budget​

  • Produce monthly reports to Senior FM Manager & key stakeholders​

The Ideal Candidate

  • Experienced. You will have a background of managing soft services providers and managing large FM budgets  in a similar space environment within retail would be advantageous. You could also have experience in the leisure / hospitality industry​

  • A problem solver. You are able  to identify and manage issues and risks in a structured way​

  • A strong communicator. Collaborate with multiple stakeholders across the business - show strong integrity, energy and enthusiasm​

  • Adaptive, with the ability to multi-task effectively and switch planning due to the reactive nature of the business.​

  • Customer focused. You will instil a focus on the customer experience in everything you do​

  • An example of our values, a trusted and respected colleague​

This job is a brilliant opportunity to join a close-knit team who are incredibly passionate. If you’re looking to come into a new role and make a real impact, then this will be perfect for you.

About the Company

Our creative spirit

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome.


Our awards cabinet

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. 


Our future

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences.



There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year.

Other benefits and rewards include:

• Generous bonus and/or commission scheme

• Discounted gym memberships

• Pension contributions 

• Annual travel pass and cycle to work schemes

• A volunteer day for all team members

• Access to a wide range of training programmes to help your career development



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