Event Coordinator

Role Responsibility

As Event Coordinator, you’ll support a programme of exclusive market leading events, projects, and customer engagement strategies to support brand partners (Category), Selfridges Led Creative Moments, and Experience Destinations including the Cinema at Selfridges, Experience Concierge and Restaurants across the business.  Each experience will ensure our customers receive the most personal level of service, extraordinary experiences, and tailored communications across all touchpoints.

You will work on multiple, simultaneous, projects, whilst managing various stakeholders and interacting with teams across the business. The role will work closely with, the central and regional events team to deliver events and experiences retaining our existing elite customers and acquiring new VIP customers.

You won’t be afraid to push the boundaries, ensuring that Selfridges remains a leader and voice for the Experiences Team. You will be an excellent communicator who will keep everyone up to speed and will bring teams and stakeholders on the journey with you along the way.

As the Event Coordinator, you will 

• Support the Category Experiences Team to create innovative, highly effective, market leading events and experiences which deliver against key business priorities.
• Support the Category Experiences Team to curate, develop & deliver strategic communications, events, and experiences for Selfridges customers.
• Work as part of a team to support and deliver events and activities to an exceptionally high standard
• Track and document experiences including RSVPs, attendance, feedback, successes, and learnings
• Brief event communications that support newsletter creation and delivery
• Costing and project budgeting by raising, and tracking PO’s and invoices and following through to budget reconciliation
• Communication of projects to relevant stakeholders, creating Project Packs to Critical paths and Briefing Documents developing agendas and timelines
• Develop and maintain a robust network of strong working relationships across the business and externally including partners and suppliers
• Develop and maintain regular meetings coordinating between wider Membership & Experiences Team and the Buying & Merchandising team to ensure streamlined communication and workflow
• Negotiate with vendors and creating contracts and agreements with in-house legal team
• Ensure that all reporting is up to date for internal stake holders including post event wash-ups
• Support team on research and presenting materials for projects
• Ensure all events meet Health and Safety, Security standards as well as GDPR and data security
• Brief in Graphics and Creative in a timely manner for events collateral and builds
• Supporting and deliver events on live days and build up with physical set up, staff management, hosting and production
• Client liaison for duration of projects

The Ideal Candidate

• Experience in Events including production and communications required (preferably Luxury retail)
• Great and natural ability to network, develop internal/external contacts and working relationships across a diverse range of functions
• Excellent communication skills
• Excellent written and presentation skills
• Excellent planning and organisational skills
• Excellent budget management
• Strong time management in a fast paced and multi-faceted environment
• Strong understanding of VIP customer
• Enthusiasm and passion to deliver innovative, creative and exciting projects
• Microsoft Office/ Powerpoint / Excel / Word
• Able to communicate clearly and efficiently with people at all levels in a variety of functions
• Organised and able to work on multiple projects simultaneously
• Able to work quickly and accurately
• Able to think on feet and be reactive

About the Company

Rewards and benefits 

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• A sustainable car salary sacrifice scheme (subject to eligibility criteria)

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

To ensure every feels welcome, we offer support at every stage of the application and interview process.  Should you need it, please let your recruitment contact know and they will be more than happy to help.

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges