Employer Brand & Internal Communications Manager (12 Month FTC)
Job Introduction
Are you looking for a new challenge that gives you the chance to get creative and use your knowledge of employer brand & communications to take Customer Experience at Selfridges to the next level? Looking for a company that wants to help further your career as well as provide you with an exciting, inspiring and fun place to work?
If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for!
Role Responsibility
Reports to: | Director of Internal Communications with a dotted line to Senior Communications Manager for Employer Brand |
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Purpose of role: | In this role, you will business partner our People team as well as be responsible for managing our Employer Brand channels, creating compelling content to captivate both internal and external audiences aligned to our purpose and vision to reinvent retail.
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KEY SKILLS AND AREAS OF RESPONSIBILITY
RESPONSIBILITIES
This role is made up of two complementary parts. As an experienced internal communications professional you will business partner our People team bringing to life our strategic goals for the year for all our team members as well as manage our Employer Brand channels ensuring we are bringing the best of Selfridges to our quarter of a million followers.
Internal Communications
- Working closely with the People team to identify, create and deliver innovative communications campaigns that drive engagement around the Selfridges Strategy
- Leading on a number of all company projects and internal events as required, ensuring team members feel informed, involved and inspired
- Partnering with senior leaders and key stakeholders, offering best practice communications guidance and support
- Providing continual feedback and measurement to track progress against clear objectives and milestones
Employer Brand
- Working with the Communications Team on the planning and creation of all LinkedIn and employer brand channel content, utilising internal events calendar to identify relevant topics to shape Employer Brand communications
- Liaison with Recruitment to understand challenges and goals from a resourcing standpoint, coming up with creative content solutions to support hiring efforts
- Responsible for monthly employer brand reporting, showcasing learnings and opportunities as well as successes
The Ideal Candidate
- Exceptional track record in communications, working with high profile organisations
- Ability to work collaboratively with colleagues across a variety of functional areas
- Experience of working across a broad range of media and channels
- A brilliant writer, with sound editorial judgement. Able to write and edit copy at speed, with attention to detail and the ability to distil complex messages into an easily understood narrative
- Organised, with strong project management and planning skills
COMPETENCIES
Leadership
- A decisive leadership style, with the ability to positively contribute to a creative, high performing, results focused internal communications team
- A strategic mind set, with a hands-on approach
- Ability to develop strong, positive working relationships at all levels
- Strong coaching and mentoring skills
Creativity
- Ability to plan and deliver innovative communications campaigns and events that reflect the creativity of the Selfridges brand
Impact and influence
- A credible advisor to senior stakeholders
- Strong interpersonal skills, able to clearly explain the objectives of communication plans with passion and conviction
- Excellent influencing skills, able to build positive, strong relationships and convince stakeholders of recommended approaches and conclusions
- Ability to persuade, using logic and commercial reasoning
Resilience
- Lead by positive example, with the ability to maintain high levels of performance and self-control under pressure or adversity
- Resourceful and imaginative, with a high level of logical thinking and problem solving
About the Company
Our Creative Spirit
We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome.
Our Awards Cabinet
We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.
Our Future
Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences.
Everyone is welcome
We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.
The Fun Stuff
There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year.
Other benefits and rewards include:
- Generous bonus and/or commission scheme
- Discounted gym memberships
- Pension contributions
- Annual travel pass and cycle to work schemes
- Up to five paid volunteering days
- Access to a wide range of training programmes to help your career development
Selfridges