Duty Security Operations Centre Manager

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or working remotely 

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

As a Duty Security Operations Centre Manager, you will take the day to day lead of a SOC Analyst team that operates 24/7/365, on a shift basis, to protect our People, Property and Profitability. Supporting in the co-ordination of the day to day monitoring of all key systems (CCTV, Alarms, Travel, Media, Social Media, Building Management, Fire Safety) and their integration across all key locations.

Key Responsibilities:

• Take ownership for shift leadership for the SOC team, assigning duties to analysts and deputising for the Manager as required. As well as supporting in the recruitment and training of SOC personnel on appropriate rules and SOC procedures.
• Coordinate the store security teams, with the monitoring and analysis of crime, supporting in the developments of plans and procedures to mitigate loss.
• Partner with Loss Prevention and Crime & Investigates team to understand and investigate internal and external theft. Preparing police witness statements and evidence to support investigation or prosecution of offenders.
• Coordinate the centralised incident reporting and escalation, responding effectively to incidents and escalations from a Physical & Technical incident management perspective
• Collaborate with Loss Prevention & Security management on the development of SOC policy, procedures, standards and measurements, ensuring they are implemented correctly.

Support in the production of period reporting and analysis, as well as preparation of the SOC operations budget

The Ideal Candidate

• Knowledgeable. Have a background in both the retail and security industry, you will have experience of SOC policies and procedures and an understanding of compliance with all associated statutory regulations and legislation.
• Proficient with IT, Security and communications systems
• Collaborative. Building relationships is one of your strengths. Whether it’s with the team to drive performance, your stakeholders to initiate positive change, or with the wider Selfridges community, you realise the importance of working together
• A leader. You understand the importance of leading by example and provide coaching to drive performance and change
• A great communicator. Able to manage multiple stakeholders, and engage people at every level of our business, influencing change where necessary.
• Naturally pragmatic and solutions orientated. You are calm under pressure and can give clear guidance in times of crisis.
• Can contribute as a leader to the SOC Management team to identify and implement areas for improvement across people, technology, and process

It is expected that the individual must have the following experience/ qualifications:

• SIA licence and CCTV SIA Licence
• Proficient with IT

This role guide represents a summary of the main areas of activity for the role, however all team members at Selfridges are expected to be flexible in the work they carry out, which may change from time to time, according to the needs of the business.

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges