Duty Manager - Store Lead

Role Responsibility

As a Duty Manager, you will be the operational lead for the store during your shift. Taking a holistic approach, you will not only be the escalation point for customer queries, you will ​coach the teams on the floor, role modelling our service standards and behaviours. Part of the senior management team, you are able to multi task and prioritise, depending on events that occur during your shift. This position offers  30 hours, 4/7 days and includes every Sunday. 

As the Duty Manager you will:

Ø Be the store lead. From escalated customer queries to any crisis situations that arise during your shift, you will work closely with security, manage communication upwards and take decisive action

Ø Liaise with store security to raise concerns and act on information, as well as relaying any necessary communication to stakeholders and divisions

Ø Support in driving sales opportunities, providing feedback to improve team productivity, customer service and visual merchandising standards

Ø Ensure that the store, including back of house areas, is fully compliant at all times with trading standards legislation, health & safety legislation and security standards

Ø Ensure that key business messages have been cascaded effectively to both own bought and concession team members

Ø Handover all key events and concerns at the end of your shift, communicating effectively and providing detail where necessary

Ø Be fully up to date and briefed on store events and company initiatives. Assessing risks, staffing and opportunities

Ø Be commercially minded. Identifying opportunities to increase profit and

Ø Establish strong peer to peer relationships and support the divisions in the absence of Divisional/Sales Managers

The Ideal Candidate

How you’ll do it… you will be:

Ø Commercially astute. You are responsive to customer needs as well as market and competitor trends, providing feedback and suggestions where necessary

Ø A great communicator. Friendly and confident in your manner you excel in the relationships you build with customers and team members

Ø A natural leader. Coaching team members to drive performance and enable change

Ø Naturally pragmatic and solutions orientated. You are calm under pressure and can give clear guidance in times of crisis

Ø Engaging with the ability to influence multiple stakeholders across various functions in order to drive compliance and change 

Ø A team player. Bringing ideas and sharing best practice with the senior management team, whilst supporting others as appropriate

Ø Collaborative. Working flexibly as part of the management team you will support in projects and cross functional meetings as appropriate

Ø An example of our values, a trusted and respected colleague

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.

Package Description

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail…

Selfridges