Doorperson

Job Introduction

To surprise, amaze and amuse our customers and make everyone feel welcome by making, telling and sharing stories. As a Door Host you will be responsible for providing the first point of contact to guests and creating an excellent first impression. As Door Host it is important to be visible at the front so that customers are able to interact from the very moment they arrive to Selfridges. This position is responsible for serving as a welcoming Door Host and informational source to shoppers as they visit Selfridges. This position is the front line position and Selfridges’ first interaction with all its visitors. All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the company standards and culture at all times.

Role Responsibility

KEY SKILLS AND AREAS OF RESPONSIBILITY

CUSTOMER

- Deliver an extraordinary experience for all customers

- Make, tell and share stories

Ability to capture additional information from consumers while interacting

- To act as the first point of contact for customers

- Be proactive in approaching

- Deliver an extraordinary experience for all customers

- Share expert knowledge and passion of other areas within Selfridges to customers and colleagues

PEOPLE

- To engage clearly, confidently and professionally with all customers, team members and managers

- To go over and above to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriate.

- To understand and demonstrate international etiquette to cater for every client and reflect behaviours accordingly

- Provide feedback from customers to the wider team to ensure increased service levels

ENVIRONMENT

- Offer and show respect in the environment within the store

- Follow health and safety procedures and security procedures

- To identify maintenance and cleaning issues on the department and take action or escalate issues accordingly

- To ensure that adhere to the agreed standards for personal appearance at all times

- To ensure that the department is fully compliant with health & safety legislation at all times, and work with the relevant stake holders for support.

Package Description

The Door Host will ensure to provide excellent customer service and retail standards, and will promote company values. As a Door Host you will become part of an exceptional service team that engages with our customers throughout their shopping experience.

As a Door Host you will be based outside the front door of the store, and provide assistance to guests in a warm, friendly and professional manner. With your excellent knowledge of the building and area, you’ll offer helpful directions and assistance whenever needed. Spending most of your time outside the building, you will be highly aware of the surrounding area, Using your keen eye for detail, you will oversee the cleanliness of the forecourt, reporting all issues to the Welcome desk.

About the Company

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• Up to five paid volunteering days
• Access to a wide range of training programmes to help your career development

Selfridges