Divisional Manager

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

What is the role?​

As a Divisional Manager, you will be responsible for maximising the profitability of the division now and in the future, achieving excellent customer service and retail standards through team performance. Pro-active in driving and developing future business, and influencing decisions, you will identify opportunities and risks using external market trends and competitor insights. Part of the senior retail leadership team, you will not only lead, develop and inspire your division, but also the wider store. Championing initiatives across services, operations and wellbeing. ​

As the Divisional Manager you will:​

• Drive all sales opportunities, constantly seeking to improve productivity while managing all costs within budget, maximising stock availability and improving merchandising standards​

• Lead and inspire a skilled management team to sustain high performing teams through coaching and development, taking action when appropriate​

• Collaborate with senior leadership to action the company vision, ensuring effective implementation of initiatives​

• Challenge and develop operational efficiencies across the division and the store​

• Monitor divisional sales and profit, delivering appropriate action, including stock loss and markdown / wastage plan ​

• Ensure that key business messages are cascaded effectively to all members of the team both own bought and concession​

• Plan effectively for key trading events (e.g. sale, new season) and ensure implementation​

• Be responsible for concession relationships. From supporting the achievement of sales plans, to highlighting risks and opportunities​

• Ensure that the Division is fully compliant at all times with trading standards legislation, health & safety legislation and security standards ​

The Ideal Candidate

How you’ll do it…you will be:​

• Commercially astute. You are responsive to customer needs as well as market and competitor trends. Taking opportunities to improve performance by creating and owning a clear plan to deliver results ​

• A great communicator. Friendly and confident in your manner you excel in the relationships you build with customers, team members, stakeholders and concessions​

• Engaging with the ability to influence multiple stakeholders across various functions in order to drive change ​

• Naturally pragmatic and solutions orientated. You are calm under pressure and can give clear guidance​

• A natural leader. Coaching team members to drive performance and enable change as well as supporting development ​

• A team player. Bringing ideas and sharing best practice with the senior management team, whilst supporting others as appropriate​

• Collaborative. Working flexibly as part of the management team you will support in projects and cross functional meetings as appropriate​

• An example of our values, a trusted and respected colleague​

​

KPIs​
Sales - Total OB and concession sales (LY and Plan), profit and cash sales margin​
Stock loss – Cash and percentage to sales, audit compliance​
Service – NPS score and data capture​
People – Absence, turnover, engagement and pulse surveys, as well as productivity, UPT, ATV, SPH​
Payroll – Cash and percentage to sales​

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges