Digital Personal Shopping Consultant

Role Responsibility

As Digital Personal Shopping Consultant you will acquire and contact customers via digital outreach, in store appointments and styling. You will combine both digital and in store shopping experience in one relationship.​

Job Description

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

• Utilise our online platform to identify clients and convert them into Personal Shopping clients​

• Create unique selling experiences with our clients both on a digital platform & in person​

• Deliver an exceptional service by using individual customer profiles to provide personal recommendations, demonstrating detailed product knowledge and an understanding of each client's style and requirements​

• Keeping up to date with current trends and launches, you will use events and partnerships to build client relationships​

• Aware of both your individual and departmental targets, you will work to achieve both your individual sales targets and wider KPIs​

• Spot opportunities to improve business, customer service and retail standards. Implementing new and creative selling ideas​

• Increase spend of individuals and develop customer loyalty by understanding their needs and upselling​

• Work confidently and collaboratively with various departments, from the wider personal shopping team, various departments and divisions, to Fashion Workroom, you strive to deliver exceptional service and standards

The Ideal Candidate

• A client book with high-value clientele which you can build and maintain

• Known to be a sales and service expert​

• Experienced in delivering in working within a sales driven environment with targets​

• Fashion and product focused, understanding current fashion trends cultural behaviours and trends.​

• Collaborative. Supporting the wider Personal Shopping team, you will help to deliver exceptional service to our customers seeking a unique experience​

• A keen eye for detail. You notice even the smallest details to ensure an excellent experience and luxury environment for our customers​

• Well informed. You are aware of store events, services and launches that may appeal to the Personal Shopping clients​

• A great communicator. You will adapt your style and service to suit customer needs and preference. Genuinely connecting with your customers while guiding them on the services and support that best suit their needs​

• An example of our values, a trusted and respected colleague​

• Obtain, retain and acquire clients. You will understand the lifetime value of every client relationship​

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

About the Company

Rewards and benefits 

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• A sustainable car salary sacrifice scheme (subject to eligibility criteria)

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

To ensure every feels welcome, we offer support at every stage of the application and interview process.  Should you need it, please let your recruitment contact know and they will be more than happy to help.

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges