Deputy Chief Custodian 37.5 Hours Oxford Street London

Role Responsibility

As Deputy Chief Custodian you will be responsible for providing extraordinary customer service to all Safe Deposit customers and visitors by living the Selfridges values and ensuring all customers receive the appropriate welcome and information in a secure and discreet environment. ​

As Deputy Chief Custodian you will:​

• Be responsible for handling safe deposit box visits​

• Open new Safe Deposit Box contracts and maintain existing contracts. ​

• Be responsible for resetting procedures and overseeing safe deposit box contract queries. ​

• Evaluate issues / requests and act accordingly knowing when to escalate to a member of the management team​

• Identify and understand customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyond ​

• Immerse in the Selfridges Communities and Networks and embrace and Selfridges values on a daily basis​

• Assist with the training and induction of new team members.​

• Be aware of all additional services that are on offer and seek to deliver those when appropriate.​

• Ensure that all processes and procedures are correctly adhered to, including till procedures: cashing up, refunds and exchanges, security, health and safety.​

• Hold team briefings regularly to update on service targets, promotions, company news.​

• Adhere to strict compliance policies and procedures to minimise risk to the customer and the business

The Ideal Candidate

• Knowledgeable. You will have a good understanding of the Safe Deposit process and be Knowledgeable of our competitors and their policies and services.

• Customer focused. You will have strong customer service skills and always put the customer first gaining trust and loyalty from customers easily​

• A proactive team member. You collaborate with the wider team and build relationships quickly and easily​

• A great communicator. You can communicate clearly with customers, team members and managers.​

• Pacey, positive and flexible. Responsive to business needs, you are happy and comfortable to take responsibility for your tasks​

• Committed to Selfridges. Adopting the vision and values for the Flagship store and being aware and proud of the Selfridges environment​

• An example of our values, a trusted and respected colleague​

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This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

About the Company

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.  

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• A volunteer day for all team members 
• Access to a wide range of training programmes to help your career development

Selfridges