DTC Operations Manager

Job Introduction

Are you looking for a new challenge that gives you the chance to get creative and use your knowledge of fulfilling digital orders to take Customer Experience at Selfridges to the next level?  Looking for a company that wants to help further your career as well as provide you with an exciting, inspiring and fun place to work?   

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for!  

Role Responsibility

As DTC Operations Manager you will be focused on managing the successful expansion and delivery of DTC fulfilment operations, through effective stakeholder management across the relevant Selfridges teams, brand team & carriers.

Key Responsibilities:

•Key operations liaison for Selfridges Digital/DTC teams and DTC brands.

•Focal point for all onboarding & set-up operations/fulfilment requirements.

•Ensure brands are set up properly and on time in line with wider DTC team and requirements.

•Ensure Selfridges service standards are understood, implemented and managed.

•Ensure all carrier requirements and commercials are in place.

•Ensure ongoing day to day management/support of the DTC brands.

•Responsible for ensuring DTC expansion plans are understood and deliverable.

•Analyse cost and performance and drive actions for improvement.

The Ideal Candidate

Experience

• A background within B2C fulfilment, preferably retail or a fast paced commercial environment.
• Meaningful experience of managing B2C carrier operations and providers is helpful.
• Experience of managing internal and external stakeholders is essential.

Technical Skills

• Excellent written and verbal communication.
• Strong numerical and analytical skills.
• Detail orientated, with strong organisational skills.

Personal Attributes/ Behavioural Skills

• Highly organised.
• The ability to build relationships across all business areas and externally through matrix working.
• Highly self-motivated.

About the Company

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• Up to five paid volunteering days
• Access to a wide range of training programmes to help your career development

Selfridges