Customer Data Analyst

Role Responsibility

We are looking for a Customer Data Analyst to join our Customer & Enterprise Data Product team! You will be part of an agile team tasked with delivering a best-in-class Customer Data Platform, reporting to the Head of Product​

As Customer Data Analyst, you will be responsible for the health and quality of our customer data, working closely with the Product and Technology teams. You will be the voice of our customer data and work collaboratively with business & tech teams to make sure that changes to customer data are actively considered with new development​

You will primarily be working on Salesforce as well as our new Enterprise Data platform as we embark on a journey of unlocking more value from our data​

As the Customer Data Steward you will:​

• Help manage and raise our data quality by​

• Defining and agreeing data quality standards​

• Implementation of cleansing rules and enhancement of current deduplication processes​

• Ownership of data validation tools & processes​

• Set up data monitoring processes, reporting and KPIs to maintain the accuracy and reliability of customer data​

• Complete regular system audits and prepare for upgrades​

• Work closely with the Salesforce and Enterprise Data Platform product & technology squads ​

The Ideal Candidate

• Passionate about the value of data and unlocking that value across an organisation​

• Experience with data quality and managing customer data with a focus on identifying data issues and finding solutions​

• Ability to explain complex concepts​

• Experience with data within a retail or marketing environment preferred​

• SQL experience preferred​

• Data visualisation experience preferred​

• Experience working with Salesforce and customer data is a plus

About the Company

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• Up to five paid volunteering days
• Access to a wide range of training programmes to help your career development

Selfridges