Custodian

Job Introduction

Can you provide and maintain the company’s reputation in offering a secure and discreet Safe Deposit facility for our clients and their possessions and provide excellent customer service at all times?

Role Responsibility

The role will focus on the maintenance of customer accounts, you will be responsible for the accurate creation of new agreements, invoices and payments. You will also resolve basic complaints and enquiries effectively and accurately with clear and precise communication with customers whether verbal, in writing, telephone or email.

The Ideal Candidate

You will have experience of working in a team and have worked within an administration, banking or security role. Working with customers and resolving complaints will come as second nature to you, and you will strive to provide excellent customer service in everything that you do

• Customer service experience
• Organised with experience in compliance and quality control

About the Company

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.  

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• A volunteer day for all team members 
• Access to a wide range of training programmes to help your career development

Selfridges