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Creative Traffic Manager

Please Note: The application deadline for this job has now passed.

Creative Traffic Manager

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

  • Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or working remotely 

  • Generous annual leave that increases with length of service 

  • Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

  • Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

  • Defined pension contribution scheme  

  • Generous bonus and/or commission scheme  

  • Enviable team member discount including sale previews and double discount days 

  • Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

  • Subsidised gym memberships  

  • Annual travel pass and cycle-to-work schemes  

  • A sustainable car salary sacrifice scheme 

  • Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

  • Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

  • Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

Selfridges is proud that the vast majority of its creative output - across strategy, concept, installation, design, content and production– is originated, developed and delivered in-house. This means that the vast majority of projects within the business involve one of more of Creative teams (Creative Direction, Windows, Visual Merchandising, Graphic and Digital Design, Editorial and Content Creation), resulting in a significant, fast-paced, wide-ranging and multi-faceted workload. We are looking for a Traffic Manager to join our Creative Team to help with facilitating greater efficiency across the Creative Department, and paint a clear picture of the projects flowing through the function to engender improved planning, prioritisation and resourcing.


Role Scope & Responsiblities


  • Working collaboratively with key stakeholders to design and facilitate traffic management across the Creative Department, using existing tools in the short term and proposing future business tools as relevant for increased effectiveness and efficiency
  • Providing a clear picture for the Creative Leadership Team of project workflow, workload and interdependencies impacting the various Creative teams thus providing clarity on the Department’s workload at any one time
  • Advising on capacity abilities and identify potential bottlenecks that will require priority decision making at a senior level
  • Ensuring projects are realistically trafficked across the Department and that briefs are served to the right team at the right time, working closely with the relevant traffic managers (or equivalent role) in each team
  • Providing a single point of contact for stakeholders in key partner functions (Communications, Customer Marketing, Property etc.) and building collaborative relationships
  • Ensuring that project briefs contain the right information and seeking that information when lacking
  • Determining resource requirements and providing consultation on the planning of projects in partnership with the Creative Brand Planning Managers
  • Building a deep understanding of the Selfridges brand and strategy, to engender the abilty to sense check and question the viability of briefs on submission
  • Maintaining highly organised and accurate documentation, and updating and communicating to key stakeholders as necessary/ requested


People and Communication

  • Build strong and effective working relationships
  • Operate with meticulous accuracy, probing and analysing projects looking for gaps in information or planning
  • Produce written work and data that is accurate, clear and well presented
  • Use impeccable organisational skills to facilitate focus, accuracy and quality in the relentlessly fast paced turnover of creative delivery
  • Communicate matters of logistics and scheduling to all stakeholders clearly, ensuring all areas of remit/responsibility are understood and agreed
  • Escalate issues/ propose solutions re. workload, resource and prioritisation in a clear and timely manner
  • Adhere to all company policies and procedures, e.g. absences, time and attendance and holidays, etc

The Ideal Candidate


  • Proven experience in traffic management in a multi-facted business dealing with a large workload and projects varied in scope, scale and timeline
  • Working in a creative or brand-based environment, but with traffic management focus
  • Experience of working in the fashion, retail, media or art world preferred


Technical Skills

  • Advanced level of competence in Microsoft Office
  • Experience of using Trello, Slack or similar
  • Understands when to use different programs
  • Confident using PCs & Mac
  • Can resolve technical difficulties when they arise


Personal Attributes/Behavioural Skills

  • Positive and self-motivated - approaching tasks with energy and enthusiasm
  • Highly organised and methodical
  • Confident and articulate
  • Resilient – able to cope with pressure, be flexible, think quickly to solve problems and safeguard the team’s ability to deliver
  • Seeks to understand the differing views of others, conflicting pressures or differing peak work times, but able to challenge appropriately
  • Intuitive, levelheaded and calm. Can clearly demonstrate they have understood what is being asked of them and learn and develop processes from any relevant feedback.
  • Although traffic management experience is the key requirement, the jobholder should have an affinity with the creative/ art world, as well as understanding of the fashion/ retail and digital worlds to be able to understand the likely demands of incoming projects

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   


Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 


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