Corporate Client Manager – Corporate Gifting

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or working remotely 

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

As a Client Manager in Corporate Gifting, you will be the driving force of customer acquisition and new sales delivery, delivering both a great sales & profit performance and an extraordinary customer experience. ​

The relationships you build with stakeholders across the business will be crucial for ensuring the success of you and your team.​

As Client Manager you will:​

• Be responsible for corporate gifting strategy, identifying opportunities and risks using external market trends and competitor insights​

• Establish a constant pipeline of potential clients by building a strong network both within Selfridges, to capitalise on established links, and outside Selfridges, as you identify new business opportunities​

• Exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other products and services within Selfridges​

• Generate other ideas and implement plans to develop new business opportunities – events, collaborations ​

• Build loyalty and return customer % by adopting a clientelling mindset and building a programme of activity​

• Partner with key internal stakeholders to develop bespoke product offer if an opportunity exists, giving feedback to Buying team​

• Manage sale through to on-time fulfilment, with the support of the Corporate Client Administrator​

• Be ready to step into Head of Corporate Gifting role in their absence​

The Ideal Candidate

• Commercially minded. Understanding the numbers, you have a plan to achieve sales targets and are reactive to external factors that may impact performance. You spot opportunities for sales, and nurture these​.​

• Collaborative. Building relationships is one of your strengths. Whether it’s with other Selfridges teams to initiate sales opportunities, or with external networks, you realise the importance of working together​.​

• A sales & customer service expert. Accustomed to working in customer focused, fast paced environments, you bring both passion and knowledge to your role. Generating ideas and implementing plans to develop business opportunities​.​

• A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike and you can adapt and reprioritise, staying calm and focused under pressure​.​

• Proactive. Planning for the weeks, months and season ahead, you truly take responsibility for ensuring your team’s success​.​

• An example of our values, a trusted and respected colleague.​

KPIs​

Sales & margin​

Customer pipeline​

Conversion of pipeline to sales​

​
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business​

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges