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Continuous Improvement, Technical Lead

Please Note: The application deadline for this job has now passed.

Job Introduction

Selfridges is a social centre where everyone is welcome. We surprise, amaze and amuse our customers everyday by doing the unexpected, celebrating those special moments and inspiring one another. We are the destination for the most extraordinary customer experience unrivalled with products and services ranging from high street to high end.

This person will be responsible for identifying more effective ways of working and help establish new processes that allow Selfridges to release capacity, reduce lead times and maximise output from these identified process. The core focus for this role is to be adding value to our customer proposition and ensuring that we make our team members ways of working simpler.

Role Responsibility

Based in our Wigmore Street offices you’ll provide a unique and tailored service of new ways of working to customers internally, going beyond the ordinary to create memorable interactions. Our customers expect extraordinary service delivered by people with a genuine passion for what they do and to share their unparalleled level of knowledge whilst taking enormous pride in maintaining our exceptionally high standards. Working in Audit you’ll share your knowledge through unique Selfridges stories, you will support Selfridges in identifying continuous improvement projects within our 2020 programme and business as usual areas. You will provide training and facilitate workshops to help drive the necessary mind-set change so our teams buy into these new ways of working. Using your passion for what you do, you’ll work confidently with the wider business including IT Director, Stores Director, Director of Strategic Programmes, Human Resources Director, Head of Change and Business and workstream leads 2020 to deliver exceptional service, develop and conduct follow up assessments to ensure we realise benefits from our process redesigns, undertake incremental improvement programmes to business as usual processes to ensure we are constantly striving for best in class process optimisation as well as coaching our teams to think differently about our ways of working and make operational excellence the norm.

You will use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge

As a Continuous Improvement Technical Lead you will be accountable for Designing monthly/quarterly reports (in conjunction with Finance) for Executive briefings, demonstrating how benefit is being achieved, possess the confidence and expertise to balance multiple ad hoc projects, experience in mentoring teams on Lean concepts. Underpinning this is the ability to role model and promote the company values, to lead those around you to live them and exceed individual and departmental indicators.

This is a thrilling opportunity and when you consider all of the exciting new projects we have coming up this year, this role will take you on a journey.

The Ideal Candidate

Your passion and confidence will set you apart and while consulting with the wider Audit and Finance team, you’ll take real pride in delivering a personalised and professional service. Bringing your personality to the service experience you will always look to genuinely connect with your customers while thinking creatively to bring your ideas to life.

Skills required for this role:

  • Lean Six Sigma qualification – minimum Yellow or Green Belt.
  • Excellent understanding of continuous improvement techniques aligned with the practical knowledge in how to apply them in a relatively immature environment to lean.
  • Experience in successfully delivering lean techniques in a commercial organization.
  • Be comfortable with dealing with ambiguity and cutting through uncertainty where necessary.
  • Ability to set up, facilitate and lead continuous improvement workshops.
  • Possess the confidence and expertise to balance multiple ad-hoc projects.
  • Bring a sense of curiosity to how we work today.  
  • Experience in mentoring teams on Lean concepts.
  • Strong Leadership skills are required.
  • Ability to effectively manage stakeholders is essential.
  • Exceptional communications skills both written and verbal is a must.
  • The ability problem solve is key to succeeding in this role.

Your Career At Selfridges

Selfridges is a shop run on imagination: a place where the world’s most covetable brands combine with the most extraordinary spectacles, events and ideas for an experience like no other.

The story began when Harry Gordon Selfridge first arrived in London from Chicago in 1906 with his heart set on opening his dream store. With his revolutionary understanding of publicity and the theatre of retail, Selfridges Oxford Street opened its doors for the first time in 1909. The founder’s spirit of innovation and creativity lives on through its owners today. Since 2003, W. Galen Weston and his family have owned and operated the business, which now includes two stores in Manchester, one in Birmingham, plus and the Selfridges App which both deliver to over 130 countries.

In 2016 Selfridges was the first ever store to be awarded the title of ‘World’s Best Sustainability Campaign by a Department Store’ at the IGDS Global Department Store Summit, in-line with its focus on buying better and inspiring change. For an unprecedented three consecutive occasions in a row (2010, 2012 & 2014) Selfridges also won the coveted ‘Best Department Store in the World’ award, underlining its place at the forefront of retail.


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