Concierge

Role Responsibility

With the Selfridges spirit you will;

• Act as the first point of contact for customers
• Deliver an extraordinary experience for all customers
• Be curious to identify customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyond
• Handle customer complaints effectively yet compassionately knowing when to refer them to an appropriate member of the Management Team
• Share expert knowledge and passion of other areas within Selfridges to customers and colleagues
• Make, tell and share stories

The Ideal Candidate

In this essential position you will

• engage clearly, Confidently and professionally with all customer, team members and managers.
• become an ambassador for the Selfridges brand through networking and developing professional relationships with the wider retail community
• Be customer centric: excellent in delivering world class service
• Have the ability to be flexible when it comes to meeting customer demands – ensuring that each customer is given a bespoke shopping experience
• Go over and above to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriate
• Understand and demonstrate international etiquette to cater for every client and reflect behaviours accordingly
• Provide feedback from customers to the wider team to ensure increased service levels

Package Description

An exciting opportunity to be a valued staple member of the concierge team, delivering extraordinary customer experience here in Oxford Street

About the Company

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• Up to five paid volunteering days
• Access to a wide range of training programmes to help your career development

Selfridges