Concierge Consultant

Role Responsibility

As a Concierge Consultant you will:

• Act as the first point of contact for customers
• Work on the shopfloor, supporting the Deputy Head Concierge
• Deliver an extraordinary experience for all customers
• Be curious to identify customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyond
• Handle customer complaints effectively yet compassionately knowing when to refer them to an appropriate member of the Management Team
• Share expert knowledge and passion of other areas within Selfridges to customers and colleagues
• Make, tell and share stories

The Ideal Candidate

• Engage clearly, Confidently and professionally with all customer, team members and managers.
• Become an ambassador for the Selfridges brand through networking and developing professional relationships with the wider retail community
• Be customer centric and excellent in delivering world class service
• Have the ability to be flexible when it comes to meeting customer demands – ensuring that each customer is given a bespoke shopping experience
• Go over and above to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriate
• Understand and demonstrate international etiquette to cater for every client and reflect behaviours accordingly
• Provide feedback from customers to the wider team to ensure increased service levels

About the Company

Rewards and benefits 

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• A sustainable car salary sacrifice scheme (subject to eligibility criteria)

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

To ensure every feels welcome, we offer support at every stage of the application and interview process.  Should you need it, please let your recruitment contact know and they will be more than happy to help.

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges