Circularity and Innovation Project Manager (Innovation Hub)

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or working remotely 

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

Job Purpose:

The creation of the Innovation Hub at Selfridges forms part of our strategic initiatives for 2022 and is a fundamental element of our Customer Strategy in the long term. The Innovation Hub has been set up to act as a start-up within Selfridges in order to define our future circular state and test and learn new exciting initiatives that will get us there.

You will be part of a wider team who is defining the broader Selfridges circular retail strategy, their remit will also include (but not be limited to):

• Exploring, setting up and managing enabling partners and CX solutions to scale up “Resellfridges” and Rental
• Discovering outer edge circularity solutions and ways to decouple growth from use of natural resources
• Building valuable learnings to inform the longer-term business plan and route to profitability

Key Responsibilities:

• You will be directly accountable for the delivery of circular initiatives across our Reselfridges proposition (rental, re-sale, repair and refill)
• You’ll be working closely with the Innovation Hub lead to develop the CX roadmap, aligned to key business goals, to achieve the desired and intended customer experience
• Collaborate and partner with wider Selfridges teams to implement and embed solutions across the organisation
• Uses customer insight and competitor and market analysis to help shape decision making
• Put the customer (and internal user) at the heart of everything you do, prioritising effectively using data and insights to drive decisions

The Ideal Candidate

• You have been part of a team helping define strategy, project management through to delivery.
• Attuned to both the Selfridges brand, its competitors, and the wider retail landscape
• Able to thrive in a fast paced and sometimes ambiguous environment
• Data driven. With experience of using data to encourage innovation and track benefits
• A great communicator. You have outstanding communication and influencing skills, with the ability to manage, engage and collaborate with a wide range of complex stakeholders, building a shared and compelling vision
• Customer focused. With a background in delivering high quality, customer focussed services in a complex and changing environment, providing effective scrutiny and demonstrating a practical approach to problem solving
• Evidence of creative and innovative thinking that can be translated into potential products capabilities
• Good technical, commercial, and strategic understanding.
• Senior Stakeholder management experience
• Strong critical thinking skills with ability to challenge normal operations
• It would be advantageous but not essential if you had previous experience in planning, leading, and directing the delivery of a Resell / Rental Platform, including delivering the technology capabilities that supported this

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges