Circular Coordinator

Role Responsibility

The Innovation and Sustainability Team own the strategy and delivery of our Materials, Models, Mindsets and Net Zero goals, which area fundamental element of our Customer Strategy in the long term. This particular part of the team has been set up to act as a start-up within Selfridges to define our future circular state and test and learn new exciting initiatives that will get us there.

You will be part of a wider team who is defining the broader Selfridges sustainability strategy, your remit will also include (but not be limited to):

• Exploring, setting up and managing enabling partners and CX solutions to scale up ‘Reselfridges’ circular models (Resale, Rental, Repair, Recycle, Refill)
• Discovering outer edge circularity solutions and ways to decouple growth from use of natural resources
• Building valuable learnings to inform the longer-term business plan and route to profitability

Key Responsibilities:

• You will be directly supporting the delivery of circular initiatives across our Reselfridges proposition
• Conduct market research for new, innovative partners and technologies, leveraging best practice to apply these to support the scale of Reselfridges
• Project manage new pilots / test and learn initiatives to explore new ways of working and grow transactions/sales, including tracking performance against success metrics
• Use customer insight and competitor and market analysis to help shape decision making
• Track, analyse and monitor key metrics for circular models (sales, transactions, traffic, conversion, customer acquisition/retention) in line with targets
• Support business case development and key outputs
• Collaborate and partner with wider Selfridges teams to implement and embed scalable, circular solutions across the organisation
• Put the customer (and internal user) at the heart of everything you do, prioritising effectively using data and insights to drive decisions

The Ideal Candidate

• You have been part of a team helping define strategy, project management through to delivery.
• Attuned to both the Selfridges brand, its competitors, and the wider retail landscape
• Passion for the circular fashion industry and knowledge of the competitor landscape, key innovations and challenges
• Data driven with experience of using data to encourage innovation and track benefits
• A great written and verbal communicator
• Customer focused with a background in delivering high quality, customer focussed services in a fast-paced and changing environment
• Evidence of creative and innovative thinking that can be translated into potential products capabilities
• Critical thinking skills with a proactive approach to problem solving
• Reporting and analytical capabilities
• Project and stakeholder coordination capabilities
• Action and resulted orientated
• It would be advantageous but not essential if you had previous experience in planning and supporting the delivery of a Resale / Rental Platform, including experience leveraging technology capabilities that supported this

Preferred:

• Experience in fashion industry preferred but not required
• Involvement in reverse logistics and prior circular experience

About the Company

Rewards and benefits 

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• A sustainable car salary sacrifice scheme (subject to eligibility criteria)

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

To ensure every feels welcome, we offer support at every stage of the application and interview process.  Should you need it, please let your recruitment contact know and they will be more than happy to help.

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges