Christmas Store Hosts Full-Time (Manchester)

Role Responsibility

Selfridges is a place where the Christmas magic comes alive, a team that spreads joy with a warm-hearted vibe,

We’re recruiting for stars with a passion and flare to come on board with the Selfridges team where the spirt of giving fills the air,

T'is the season of Selfridges cheer and festive delight, We’re seeking team members to shine so bright.

Join our team where there's joy and smiles abound, Spread Selfridges spirit all around.

With twinkling lights and jolly décor, Help our customers find gifts galore.

If you’re merry, eager, and kind, Selfridges is the perfect place for you, you’ll find.

As a Christmas Store Host you will:

• Act as the first point of contact for customers
• Be proactive in approaching
• Deliver an extraordinary experience for all customers
• Be curious to identify customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyond
• Handle customer complaints effectively yet compassionately knowing when to refer them to an appropriate member of the Management Team
• Share expert knowledge and passion of other areas within Selfridges to customers and colleagues
• Make, tell and share stories

The Ideal Candidate

• Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
• Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training.
• Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
• It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
• Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
• Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
• An example of our values, a reliable and respected colleague.

About the Company

Rewards and benefits 

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.

• Competitive salary 
• Generous commission scheme
• Enviable team member discount
• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 
• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 
• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

Read on to find out how you can play your part in Reinventing Retail… 

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

To ensure every feels welcome, we offer support at every stage of the application and interview process.  Should you need it, please let your recruitment contact know and they will be more than happy to help.

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges